The past 12 months have seen an unprecedented rise in the use of automation in business processes services, by both enterprises and service providers across the globe.
RPA is one of the most exciting opportunities to hit the outsourcing world in recent years. It is though for many shrouded in mystic.
Customer-centric strategies are becoming increasingly prevalent in the world of outsourcing. In today's complex world of ever-changing and unexpected user behaviour, how do you map and create seamless journeys for tomorrow's customers?
Outsourcing arrangements create their own specific challenges and the approach to risk management is key to successfully addressing them.
This is a pivotal time for those working in the outsourcing industry. Changes that took place over the last 12 months surpassed the number of changes seen throughout the last 12 years.