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Service Delivery Automation SIG (in association with Everest Group)

Thursday 11th February 2016 Kemp Little, Cheapside House, 138 Cheapside, London, EC2V 6BJ

The past 12 months have seen an unprecedented rise in the use of automation in business processes services, by both enterprises and service providers across the globe.

RPA workshop

Tuesday 23rd February 2016 Central London

RPA is one of the most exciting opportunities to hit the outsourcing world in recent years. It is though for many shrouded in mystic.

Breakfast Club - The Secret to Customer-Centricity

Wednesday 24th February 2016 Central London

Customer-centric strategies are becoming increasingly prevalent in the world of outsourcing. In today's complex world of ever-changing and unexpected user behaviour, how do you map and create seamless journeys for tomorrow's customers?

Foundations of Outsourcing - Managing Risk

Thursday 25th February 2016 Eversheds, One Wood Street, London, EC2V 7WS

Outsourcing arrangements create their own specific challenges and the approach to risk management is key to successfully addressing them.

Yearbook Live

Thursday 3rd March 2016 Eversheds Offices, 1 Wood Street, EC2V 7WS, London

This is a pivotal time for those working in the outsourcing industry. Changes that took place over the last 12 months surpassed the number of changes seen throughout the last 12 years.