Paul Morrison is a Director at Alsbridge, expert advisers on outsourcing, offshoring and shared services.

Paul is a specialist in shaping sustainable outsourcing deals, from initial feasibility assessment, through detailed strategic analysis to the supplier selection process and contract development. Paul is also a subject matter expert on governance, offshoring strategy and deal commercials. Paul’s experience centres on IT and business process outsourcing, working with clients from a range of sectors including financial services, telecoms and media.

Paul is a Director at the National Outsourcing Association, and also sits on the Outsourcing and Offshoring Committee at Intellect, the UK’s High Tech Industry trade association.

Paul writes and speaks on a range of outsourcing and service globalisation issues.

Bharat Vagadia is CEO of an outsourcing consultancy and service provider (http://www.Op2i.com) business – a business improvement firm specialising in outsourcing.

He published in August 2007, a book through Springer: “Outsourcing to India – a legal handbook”, which offers concise, digestible and relevant legal advice to help ensure an outsourcing deal delivers on its promise, offering practical advice for SMEs on mechanisms to reduce outsourcing risk.

Bharat has wide ranging policy, regulatory and strategy experience, combining expertise in technical, marketing, commercial, economics and business management disciplines. His work has encompassed significant engagement with Government agencies, developing and implementing of ICT policy, regulation and other legal instruments in various countries. 

Bharat has worked extensively with organisations, large and small, on strategy, financing, marketing, business process management, SLA development and more generally, outsourcing. 

Most recently he was the Regional Director for an ICT consultancy. He has worked for a diverse range of clients in the UK, Western and Eastern Europe, Kenya, Bahrain, Jordan, KSA, Egypt, Morocco, Oman, Qatar and the UAE and India.

Bharat has a LLM in Commercial Law, an MBA from Tanaka Business School, Imperial College, a 1st Class (Hons) in Engineering from King’s College London, and a CIM Diploma in Marketing.

Bharat was born in India, but has been resident in the UK for the last thirty years and currently lives in London.

Contact Details:
Email:
Web: http://www.Op2i.com
Tel: +44 7711 898089

Mark Kobayashi-Hillary is a British writer and researcher based in London.  His particular area of expertise is offshore outsourcing (or offshoring) and the issues surrounding this form of corporate structure. 

Mark has written several books focused on globalisation and particularly how technology and the Internet enable change.  His most recent book ‘Who Moved My Job?’ is a story about globalisation focused on the experience of three border collies replaced by other breeds of dog on an English farm - http://www.whomovedmyjob.com.

Mark writes for the national technology magazine ‘Computing’ (VNU Incisive) and online journal silicon.com (CNET). His writes the popular ‘Talking Outsourcing’ blog for Computing and edits the ‘Talking Outsourcing’ podcast on iTunes.

Mark is a founding member of the British Computer Society Working Party on Offshoring; co-authoring two reports for the BCS on this topic. He is a non-executive director of online foreign exchange firm FxaWorld plc and the founder of blogpistol.com. Mark is also a visiting lecturer at London South Bank University, teaching MSc and MBA students.

http://www.markhillary.com

Paul is a partner in Dundas & Wilson’s TMT and Outsourcing team.  Prior to qualifying as a lawyer, Paul spent three years as a Business Systems Analyst for Bass Brewers and IBM.  He has spent the last 10 years working as a legal adviser on large-scale outsourcing projects in the public and private sector.  He specializes in IT/BPO outsourcing deals, data privacy and intellectual property matters.

During the last three years he has advised a number of suppliers and users on establishment and re-negotiation of outsourcing arrangements in both the public and private sector (on deals ranging in value from £20 million to £2 billion).  His most recent projects include advising Fujitsu in its successful bid to run the IT systems for the Southern region of the NHS’ Connecting for Health programme, advising a UK Government department on its re-negotiation strategy in relation to a £2 billion outsourcing arrangement, advising a Tier-1 supplier in relation to a BPO outsourcing in the financial services sector and advising a major construction company in re-negotiating a 5-year outsourcing arrangement.

Irvine is Special Projects Director for Royal Mail Group Procurement, reporting into the main Board CIO. He heads up a team of specialist IT contract and service managers, responsible for the 10-year IT outsourcing contract to an alliance of CSC, BT and Xansa, covering over £200m p.a. of IT infrastructure and application services across all the Royal Mail business: mails, parcels, logistics and retail, as well as cross-business enterprise systems.

He has overall contract accountability for Royal Mail Group (RMG), which represents c.50% of RMG’s total IT spend in the UK. He is responsible for ensuring best practices in all parts of the contracted service provision, and ensuring the outsourcer provides the capability for the Group to develop and implement business requirements, and ensuring the future contract provision of the operation, development and technology refresh of RMG’s IT environment.

Irvine has been with RMG since 1994 in a number of senior management roles: Director Investment Management reviewing all RMG’s major investments (including IT), and a period as Programme Director for delivering a cross-business CRM system. Prior to this he was Director and Treasurer with Svenska Handelsbanken, in its leasing and asset management subsidiary, and has held several senior financial management and economist positions with other major companies, Sea Containers/Sealink. British Transport Hotels, Remploy, and the OECD, over a 25-year period. He is a professional economist and treasurer by training, and a Fellow of the Association of Corporate Treasurers.

As the director responsible for individual professional development, Yvonne has led the three-year planning and development phase on the recently launched training programme for the NOA.  The key challenge for this project was to deliver a programme that suited all members’ requirements, reflected best practice in outsourcing and offered an accredited qualification.

Yvonne has worked in the recruitment industry for over 20 years and specialises in Human Talent Management and Acquisition.  Yvonne has worked for a number of industry leaders and owned her own executive search firm.

Highly experienced in technology, telecoms, outsourcing, professional services and finance, Yvonne has worked across most disciplines and recruited to CEO level and for board appointments.  She has extensive experience of helping organisation to plan and manage their human capital resources; a vital component to the success of an outsourcing programme.

An accredited fellow of the Independent Institute for Business, Yvonne has also stood for parliament, and served as a County Councillor in Surrey.

Since 1998, Andrew Dunlop has held the position of International Director of the National Outsourcing Association, in addition to being a partner at UK law firm, Burges Salmon. Andrew advises on outsourcings, joint ventures and supply/procurement arrangements in the UK and on an international level. He has particular experience in the integration of legal, business and technical solutions to meet clients’ technology and communications needs (including data protection). 

Andrew’s advice is primarily sought by corporates and financial institutions, but on occasion he also acts for vendors. This can prove helpful in helping clients to see issues from a vendor’s perspective and achieving expedited and practical solutions.

Kerry has recently been co-opted as an NOA Board member and has specific responsibility for communications. Kerry is also Managing DIrector of Buffalo Communications, the communications management consultancy which the NOA has outsourced its marketing, member services and administration to.

Kerry has been the majority shareholder in Buffalo Communications since May 1998, when she undertook a management buy-out of the company. Kerry had been Managing Director of the company for two years prior to this.

During her time as Managing Director, Kerry has diversified Buffalo’s business offering from providing purely public relations consultancy services to providing a full communications management consultancy offering, including financial PR and investor relations, on a pan-European basis. She has also broadened the company’s client portfolio from being highly focused on the high-tech sector to encompass telecoms, new media, consumer-tech, professional services, business-to-business, sports and general consumer.

Under Kerry’s direction, the company has achieved its Investor’s in People accreditation, passed the PRCA’s Consultancy Management Standard and developed the company to constantly achieve 100% client referencability. Kerry also pioneered the launch of Buffalo PR2.0, where Buffalo leads the field with its own version of PR, which is focused on results not activity and offers payment on results.

In 2003, Kerry launched Tatonka Research as a partnership with a fellow Director at Buffalo. Tatonka is unique in providing market research services developed around an in-depth focus on communications. Buffalo and Tatonka provide excellent opportunities for cross-selling.

In addition to her management roles, Kerry provides communications management consultancy and has assisted companies to include: ICL, Capita, EDS, TSB, CompuServe, FirstDirect and Lexmark.

Kerry has taught the PR module to students studying the CAM (Communications Advertising Marketing) Certificate and is currently studying for her MBA with Kingston Business School and is a Member of the Association of MBAs.

Prior to commencing her career in public relations, Kerry worked in Eagle Star Insurance Services’ IT department. Kerry graduated from the University of the West of England with a BA Hons in Modern Languages and Information Systems.

Adrian Quayle is Vice President of Strategic Sourcing at Gartner EMEA. He has led and delivered client engagements throughout EMEA and worldwide, with over twenty years of Information Technology and Management experience. This has included responsibility for business and IT measurement strategies and delivery in a wide range of businesses and industry sectors. He led the global development process responsible for Gartner’s Sourcing Management offerings - Independent Advisor and is a co-founder of Gartner’s Strategic Sourcing activities in EMEA. He has carried out a range of assignments assisting clients in structuring and assessing their outsourcing deals across several industry sectors. Recent assignments have included: establishing the Back Office negotiation team for the Service Recipient negotiating a major global IT outsourcing deal; facilitating joint (Service Recipient and Service Provider) workshop based reviews of a number of outsourcing deals; assessing the readiness for, and performance of, major outsourcing deals.

Prior to this he was Vice President for Measurement Services and Systems in Gartner Measurement. During his time with Gartner Measurement he was responsible for managing the measurement of outsourced and infrastructure services. Before which he was responsible for delivery of Networks and Distributed Computing benchmarking services in EMEA. This has involved him in reviewing the networks and distributed environments supporting the operations of many, market leading organisations in most sect ors of industry and commerce. This has included analyses for organisations operating on both a pan-European and a worldwide basis.

Before Gartner he was Principal Consultant and Manager of the Networks Programme for ACT Business Systems’ Measurement and Benchmarking Centre. He was responsible for managing ACT Business Systems communications and distributed systems consulting activities.

Adrian Quayle began his career as a telecommunications engineer, after graduating in Electrical Engineering and Electronics, planning and designing data and voice networks. He then spent a number of years with a major computer supplier working as a systems engineer before becoming a consultant to management in the fields of communications and office systems. This has included a number of years as a senior manager in the management services function of a large retail group.

Mr. Quayle earned a BSc Electrical Engineering and Electronics and a Diploma in Management Studies (DMS). He is a Chartered Engineer, a Member of the UK Institute of Management and a Member of the Institution of Electrical Engineers (IEE).

Tony has over 15 years Consulting and SI expertise and thought leadership in large-scale Transformation, ERP and Global Sourcing across a number of geographies including UK, US, Switzerland, Hong Kong, Eastern Europe and India. He is the former Head of Business Development for Atos Origin UK, part of the senior management team, responsible for overseeing Strategy, Solutions Portfolio, Alliances, Big Deals, Sales Operations and Marketing. Prior to this he was responsible for Global Sourcing, incl. M&A, and helped build up AO’s Indian offshore operation as well as advising clients optimise their offshoring operations. Prior to this he was a Financial Services consulting partner in KPMG Management Consulting, specialising in Transformation and ERP. He holds Board membership in The National Outsourcing Association and Offshoring and Outsourcing Committee for Intellect. He is a Fellow of the Chartered Association of Certified Accountants

Nigel Roxburgh is an active participant in industry affairs through his role as founding director of the National Outsourcing Association (NOA).  The NOA is the main UK trade body for organisations that buy, sell or support significant business process or IT outsourcing services. It is focused on promoting and sharing best practice in outsourcing. Its membership is comprised of UK and international companies involved in outsourcing. Established in 1990, the organisation represents well over 200 corporate members, and is on track to double membership by the year’s end.

Roxburgh has deep industry experience.  He made his foray into the outsourcing arena in the late 1980s when as a business development executive at Data Logic he identified network outsourcing as the next wave of market opportunity.  He then moved on to Granada and Dixons to leverage this niche, driving a new business as divisional head, and managing the first of a new brand of outsourcing deals from the end-user side. This mix of strategic and operational experience has allowed Nigel to evolve in line with the growing outsourcing marketplace, specifically moving into BPO during his time at Xansa. There he helped his end-user clients craft and implement innovative outsourcing deals, as well as spearheading transitions, transformations and troubleshooting for his employer.

Roxburgh joined Accenture in 2006 to develop best practice business process outsourcing deals for Accenture Finance Solutions, an Accenture business that provides finance and accounting services to businesses and governments on an outsourced basis. Accenture, the global management consulting, technology services and outsourcing company has over 125k employees, is based in circa 50 countries, and has a BPO capability deliverable in 27 languages.

Roxburgh was awarded a first class B.Sc. (Hons) degree and PhD from Manchester University’s Science Faculty. 

Martyn Hart is the Chairman of the National Outsourcing Association (NOA), which he instigated back in 1987.  It has become the official industry body for business outsourcing.

Martyn has been involved in information and communications technology for over 30 years. Martyn is currently a director of Extend the management support consultancy, prior to that he was Practice Director for the criminal justice and security services at Mantix, before that he worked for Xansa as Director of Business Development and research in the telco, media and technology sector.  Martyn has also worked for DTI, Seeboard, PWC, BT, Transport for London, BR and the UK’s Home Office where he delivered Europe’s largest outsourced Criminal Justice ICT system now called CJx. 

Martyn’s background is originally in engineering and he is a European Chartered Engineer. He then went on to study for an MBA at Imperial College’s Management School. He is also a member of the European Parliamentary Informatics Group and the International Association of Chiefs of Police Information Management group. 

His position as a leading authority on the subject of outsourcing has meant that he has participated in many UK international negotiations with organisations such as the ITU and the G8 group. Martyn is a prolific writer on outsourcing and communications management and a regular speaker and chairman at business management & information technology conferences.