An incredibly dynamic and turbulent 2008 has come to an end. Now, all those involved in outsourcing are looking to 2009 and wondering what the next year holds for the industry. I thought it would therefore be a good time to share with you a few of the NOA’s thoughts on what trends we may [...]
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A report recently released by the Chartered Management Institute (CMI), based on an analysis of The Labour Force Survey, revealed that those with professional qualifications can benefit from additional earnings and job security. Independent professionals are tightening their belts at the moment so spending money on qualifications and training may not seem like a good idea. [...]
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Recent reports in the technology press have hinted at the emergence of new IT offshoring locations.  Destinations such as Egypt, winner of destination of the year award at the NOA Awards this year, are emerging as important centres of ITO.    Recent talks between the Egypt based Information Technology Industry Development Agency (ITDA) and various big [...]
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It was encouraging to see so many people attend the candlelight vigil for the victims of the Mumbai attacks last night. The event saw hundreds of people, from all over the world, join together to pause and reflect on the atrocities that have occurred in recent weeks and also show their support [...]
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We have seen, heard and read horrific accounts of the tragic occurrences happening in Mumbai recently.    I would first like to say that my heart felt sympathies are with all those affected by the atrocities.  Working in outsourcing has meant that I have a particular fondness of India and its people and so, like many others, [...]
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This week’s blog is written by Bharat Vagadia, SME Outsourcing Director of the NOA and CEO of Op2i.   The current economic climate has focused many decision maker’s thoughts on minimising cost and maximising efficiency.  As a result, interest in outsourcing and offshoring is increasing rapidly.  Every day we hear about how huge corporations have signed multi [...]
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Recent research, conducted by Ovum, has forecasted the European public sector shared services market will be worth £4bn between 2007-2012.  This is further evidence of how the public sector is coming around to the idea of consolidation and rationalisation of services.  Sectors such as the emergency services are taking innovative steps to consolidate processes and [...]
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This has been a very challenging and interesting year for all industries.  The credit crunch has had a considerable impact on the world economy and no one would dispute that we are in unpredictable times. Outsourcing deals have changed significantly in terms of what end users expect and what suppliers are offering and it is [...]
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What happens when your advisors get it wrong?  That’s what a fellow member asked me at an NOA meeting last week. His department had chosen outsourcing advisors, a usual government procurement strategy, to source a supplier. The advisors appeared to be the perfect people for the job, they certainly appeared, at first glance, to have the [...]
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Well according to the research organisations and our own experience the answer is yes!  If you were at the Outsourcing Best Practice Awards last week, you would have heard Rachel Stormonth from NelsonHall go through this and say how outsourcing is set to grow in a recession. Of course a recession can never be seen as [...]
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