Heartbeat-Statistics

 

Heartbeat is the NOA's online resource tool that looks at industry trends and statistics. Currently the section contains information on BPO research, which is supplied by the BPO analyst firm, NelsonHall, the NOA's official research partner.

To see the latest trends and statistics, please click on the links below; this data is updated quarterly for the NOA by NelsonHall:     

Our co-partner NelsonHall has many BPO and ITO subject matter experts, as well as a wealth of research data available online. Why not click on their logo above to access their site and see if they can help you?