ACCA

Tel: +44 (0)20 7059 5000
Website: http://www.accaglobal.com
Contact: Anton Hosein -

ACCA is the global body for professional accountants. We aim to offer business-relevant, first-choice qualifications to people of application, ability and ambition around the world who seek a rewarding career in accountancy, finance and management.

ACCA helps enhance the FAO provider’s proposition to clients by developing people who have the essential knowledge and skills necessary to deliver cost-effective and value adding transactional, analytical and reporting services. We offer:

• A rich finance talent pool with approaching 500,000 students and members in over 170 countries worldwide.
• A comprehensive education and development framework that delivers global finance professionals.
• An unrivalled global delivery infrastructure which enables companies to attract, train and develop people in both established and emerging markets.

Alexander Mann Solutions

Tel: +44 (0)20 7832 2700
Website: http://www.alexandermannsolutions.com
Contact: Marisa Kacary -

Alexander Mann Solutions is the recognised global leader in recruitment process outsourcing (RPO).

Founded in 1996 by Rosaleen Blair, the Veuve Clicquot 2007 Business Woman of the Year, Alexander Mann Solutions has grown rapidly and now has over 1,000 people working in more than 60 countries. In addition to providing pure RPO solutions for businesses of all sizes, Alexander Mann Solutions also offers a range of high-value consulting services in areas such as resourcing communications, employer branding, assessment, recruitment technology and business intelligence. It also offers an instant RPO solution, AMS OnDemand, designed for medium sized organisations.

Working with clients across the world, including Vodafone, Zurich, Siemens, Molson Coors, Barclays, Credit Suisse and Freshfields, Alexander Mann Solutions builds world-class talent functions covering all aspects of recruitment and skills; from contingent or permanent hires to internal mobility and graduate recruitment.

Alsbridge plc

Tel: 020 7242 0666
Website: http://www.alsbridge.eu
Contact: Helen Ricardo -

Alsbridge plc is the award winning global advisory firm, providing unbiased advice and assistance on outsourcing, shared services and offshoring.  With a presence across Europe, North America and Asia Pacific, we offer clients unmatched functional expertise and industry knowledge of sourcing solutions.

Completely independent of all outsourcing providers, Alsbridge is committed to providing clients with impartial and unbiased advice.  Our mutual objective is to help you make, and deliver, the best decision for your organisation.

We have built our reputation on delivering sustainable solutions for clients which save them money and increase their competitive advantage, across F&A, IT, HR, CRM and industry specific functions.

We have deep knowledge of the market, its current state and future trends. We understand how the outsource service providers operate, their issues and drivers, and what they can and can’t do.

Amba Research

Tel: +91 3980 8000
Website: http://www.ambaresearch.com
Contact: Sachin Xavier -

Amba Research provides investment research and analytics support services to the global capital markets industry. Over 70 companies, including 6 of the top 15 global asset managers and 6 of the top 15 global investment banks, use Amba to differentiate and outperform. Amba’s 400+ analysts help clients with dozens of research tasks, including thematic/sector research, model building, coverage initiation, coverage maintenance, statistical analysis, and data gathering. All Amba services are customized, exclusive, and proprietary to each client.

Amba was founded in 2003 by senior directors of research from Goldman Sachs, Deutsche Bank, and JPMorgan. Amba has over 70 clients, including some of the world’s largest asset management, investment banking, and alternative investment firms. Clients value our standing as the largest pure-play investment research support provider, and the only one run by experienced Wall Street research professionals. We are unlike many firms that branched into investment research support from business consulting or business process outsourcing roots.

arvato

Tel: + 44 (0) 20 3178 4533
Website: http://www.arvato.co.uk
Contact: Rajiv Dey -

arvato is one of the world’s largest media, communications and services providers, employing more than 62,000 people in 37 countries worldwide.

We have been in outsourcing for over 50 years, working with some of the world’s most highly respected companies, and use this global experience and international best practice to deliver world class outsourcing solutions.

We offer complete one-stop-shop solutions from a single source, covering customer services, government services, finance services, loyalty services and supply chain management services.

We bring these services together in a uniquely integrated package, ranging from a stand-alone to an end-to-end solution, customised to each client and focused on customers. As well as meeting individual objectives and challenges, we ensure our service matches a company’s ethos and values.

Attenda Limited

Tel: +44 (0)1784 211 100
Website: http://www.attenda.net
Contact: Simon Hansford -

Attenda, the Always On Managed Services company, is dedicated to the provision of IT services, managing business critical enterprise applications, web applications, messaging and collaboration systems and operating IT infrastructures for some 134 of the UK’s leading companies.  Attenda provides selective or complete IT infrastructure and data centre sourcing solutions with unrivalled facilities and levels of service, to manage its clients’ business critical IT systems. 

With over 9 years investment into Attenda M.O., its operations platform, Attenda provides the people, process and tehcnology to deliver exceptionally high service levels, based upon ITIL best practices and reinforced by ISO 20000 certification.  Attenda has many of the industry’s leading certifications which include: ISO9001 and ISO 27001 accreditation, HP SP Signature Partner, Microsoft Gold Certified Partner, SAP Adaptive IT Hosting Partner, SunTone accredited managed service provider and an Accredited Supplier of Buying Solutions. Attenda is also VMware EMEA Hosting Partner of the Year 2008 & 2009. 

Sample clients include: bmi, Christian Aid, easyCar, Microsoft, NHS, Princes, St. James’s Place and Travelodge

Baker & McKenzie

Tel: +44 (0)20 7919 1000
Website: http://www.bakernet.com
Contact: Richard Hawtin -

Baker & McKenzie is the leading global law firm with 67 offices in 39 countries. Two things differentiate our outsourcing practice from other firms.  First, our strength in depth, within and across jurisdictions.  Second, our focus on the entire lifecycle of a deal - ensuring our experience in resolving problems is applied to reduce the chance of difficulties arising in the first place.

As a result we are top-ranked by independent commentators as an outsourcing (and technology) law firm in numerous jurisdictions, including the UK.  We represent both customers and suppliers, in both the private and public sectors, on the full range of outsourcing transactions (including IT, BPO, HRO, F&A and FM) on deals which are both UK only and European / global in reach.

BancTec Limited

Tel: +44 (0)1753 778 888
Website: http://www.banctec.co.uk
Contact: Gordon Gove -

BancTec is a worldwide systems integration, business process outsourcing, support and maintenance company, which delivers high-volume, mission critical solutions to automate and streamline data and paper-intensive business processes to blue chip organisations. 

Founded over 30 years ago, BancTec strives to improve customer operations, enchance productivitiy and reduce operating costs.  Headquartered in Dallas, Texas, the company employs more that 4,000 employees, serving more than 5,000 customers spanning multiple industries in 50 countries around the world.

BancTec BPO Services is a UK operation, with facilities in Harlow, Durham, Heathrow and Colnbrook as well as a BPO centre in Dublin, Eire.  BancTec BPO Services was established in 1996 to provide high volume, high quality business process management, transaction processing, document processing and conversion services and serves clients in the Financial Services, Utilities, Government, Transportation, Telecoms, Leisure and Retail sectors.  For more information on BancTec BPO Services email: . 

Bcerta Ltd

Tel: +44 (0)141 243 2592
Website: http://www.bcerta.com
Contact: Jim Brannan -

Bcerta helps clients to be sure that their workforce is fit to meet the demands of the business.  We manage a large UK/International network of medical professionals who deliver our services locally.  Our bespoke web based system makes the process easy for all users and significantly speeds up the whole experience, saving clients time and money.

beCogent

Tel: +44 (0)1236 628 100
Website: http://www.becogent.com
Contact: Dave Halford -

beCogent helps organisations who value their customers to manage the complexity of multiple contact methods (phone, e-mail, letters, SMS, web forums) and build and maintain their brand reputation through our expertise in the continual improvement of the end-customer experience.

Our solutions range from services that complement and support in-house operations to fully outsourced contact centre partnerships, utilising our fully scalable infrastructure, pioneering IT solutions & award winning commitment to the development & motivation of our staff.

Established in 1999, beCogent is a leading UK based provider of high quality customer contact management solutions to the Retail, Media, Telecoms, Financial Services and Public Sector markets, employing more than 3,000 employees across 4 locations. We are an experienced strategic partner to many, well known brands including Virgin Media, John Lewis Direct, Fortnum & Mason, Sainsbury’s, House of Fraser and the National Australia Bank Group, who entrust us to manage the interactions with their customers.