24/7 Customer

Tel: +44 208 274 1274
Website: http://www.247customer.com
Contact: Mike Hughes - .(JavaScript must be enabled to view this email address)

24/7 Customer Inc. is a managed services provider of online predictive experience solutions. We transform and own the outcome of digital sales and service experiences for large enterprises with thousands of call centre agents. We deliver the highest CSAT at the lowest cost and eliminate calls.

We do this through px, our cloud-based predictive software platform that is integrated with our contact centre operations. The px solution predicts and resolves consumer issues online, through self- service and assistance, that results in call elimination. Px solutions continuously learns through advanced data mining and real time journey analytics, to make every customer experience better. We deliver px solutions such as a managed service that systematically increases adoption of the online experience. Our key differentiator is that we are the only company that owns and delivers specific outcomes in online sales and service.

24/7 Customer manages over 100 million interactions through its global contact centres and has transformed more than 20% of them to predictive experiences using its px platform.

24/7 Customers px solutions are powered by its iLabs technology and research unit located in the US and India, while its outperforming contact centres are located in Philippines, India, China, Guatemala and Nicaragua and deliver in nine different languages to customer in North America, Europe, Asia and Australia.

24/7 Customer is the No.1 partner in customer interactions for 90% of its clients and employs over 9,000 people worldwide. With over 20 industry awards 24/7 is globally rated amongst the best performing and innovative companies in customer lifecycle management.

Abtran

Tel: +353 (0)21 230 1800
Website: http://www.abtran.com
Contact: Ruth Long - .(JavaScript must be enabled to view this email address)

Abtran is Ireland’s largest indigenous provider of business process services. Our approach to service excellence is about continually creating new and innovative ways to reduce costs whilst providing better service and an improved experience for our customers’ customers.

Services range from finance, credit management, administration and accounting processes to sales, customer service and retention for corporate and government clients both in Ireland and worldwide.

For more information, visit our web site: http://www.abtran.com

ACCA

Tel: +44 (0)20 7059 5000
Website: http://www.accaglobal.com
Contact: Anton Hosein - .(JavaScript must be enabled to view this email address)

ACCA is the global body for professional accountants. We aim to offer business-relevant, first-choice qualifications to people of application, ability and ambition around the world who seek a rewarding career in accountancy, finance and management.

ACCA helps enhance the FAO provider’s proposition to clients by developing people who have the essential knowledge and skills necessary to deliver cost-effective and value adding transactional, analytical and reporting services. We offer:

• A rich finance talent pool with approaching 500,000 students and members in over 170 countries worldwide.
• A comprehensive education and development framework that delivers global finance professionals.
• An unrivalled global delivery infrastructure which enables companies to attract, train and develop people in both established and emerging markets.

Advanced 365 Limited

Tel: 020 7880 8888
Website: http://www.advancedcomputersoftware/365
Contact: Andrew Mellish - .(JavaScript must be enabled to view this email address)

Advanced 365 provide innovative outsourcing that helps customers improve operational efficiencies and enable business advantage through the quality and flexibility of its services. Our innovative UK outsourcing and managed services help clients to: reduce cost; free internal resource to focus on strategy; reduce risk; improve IT service delivery; and deliver a more flexible & scalable IT service.

Advanced 365 focuses on the delivery of managed services, cloud computing, application development and Software as a Service (SaaS), utilising its application development capabilities as a unique differentiator to create exceptional business advantage for their customers.

Advanced 365, as part of Advanced Computer Software Group plc, works with over 7000 customers and has over 50% contracted annuity revenue. Advanced 365 customers include: Association of Accounting Technicians, Cazenove Capital Markets, Charles Stanley Stock Brokers, Enrich Reward Ltd, High Speed 1, Morgan Sindall Plc, Newspaper Licensing Agency, Nursing and Midwifery Council and Vail Williams LLP.

Aegis Limited

Tel: + 44 077899 65424
Website: http://www.aegisglobal.com
Contact: William McAllister - .(JavaScript must be enabled to view this email address)

Aegis is a world-leading outsourcing services partner for more than 150 clients and with over two decades of leadership in total customer lifecycle management. Aegis has more than 50,000 employees across 50 locations, with a presence in twelve countries, serving verticals such as BFSI, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Technology. The company specialises in tailor-made solutions that cover the entire spectrum of customer and business experiences—across business processing, technology, and shared services—and offers customised engagement models to further facilitate the ease of doing business.

Aegis has received several industry recognitions – including the MVP Quality award and the Gartner Magic Quadrant for Contact Centre Worldwide BPO 2010. It is also recognised by NASSCOM as one of the top 5 BPO exporters 2009 -10, as well as featuring in IAOP’s 2010 list of 100 global outsourcers.

Aegis is wholly owned by the Essar Group—a US$15 billion conglomerate.

Please visit http://www.aegisglobal.com.

Alcatel-Lucent Enterprise

Tel: +44 (0)1276 457 000
Website: http://www.genesyslab.com
Contact: Corinna Turner - .(JavaScript must be enabled to view this email address)

Alcatel-Lucent’s Enterprise organisation is a world leader in communications and customer service solutions for businesses of all sizes, serving more than 250,000 customers worldwide. Alcatel-Lucent’s Enterprise organisation delivers communication solutions that enable meaningful conversations among customers, employees and partners.

Delivering on its Dynamic Enterprise vision, Alcatel-Lucent’s solutions for enterprises drive improved employee and customer engagement by interconnecting networks, people, and processes to harness an organisation’s knowledge. Businesses and organisations benefit with the ability to put engagement at the centre of their strategies, including:

• Creating differentiation through the customer experience
• Fostering innovation by providing the right communication tools and applications
• Utilising all the resources of the enterprise to better serve customers

Alcatel-Lucent’s Genesys contact centre and customer service solutions enable businesses to maximise the value of customer interactions and differentiate experiences by driving multi-channel customer conversations – and linking frontline customer service to the back office to optimise processes.

Alexander Mann Solutions

Tel: +44 (0)20 7832 2700
Website: http://www.alexandermannsolutions.com
Contact: Marisa Kacary - .(JavaScript must be enabled to view this email address)

Alexander Mann Solutions is the recognised global leader in recruitment process outsourcing (RPO).

Founded in 1996 by Rosaleen Blair, the Veuve Clicquot 2007 Business Woman of the Year, Alexander Mann Solutions has grown rapidly and now has over 1,000 people working in more than 60 countries. In addition to providing pure RPO solutions for businesses of all sizes, Alexander Mann Solutions also offers a range of high-value consulting services in areas such as resourcing communications, employer branding, assessment, recruitment technology and business intelligence. It also offers an instant RPO solution, AMS OnDemand, designed for medium sized organisations.

Working with clients across the world, including Vodafone, Zurich, Siemens, Molson Coors, Barclays, Credit Suisse and Freshfields, Alexander Mann Solutions builds world-class talent functions covering all aspects of recruitment and skills; from contingent or permanent hires to internal mobility and graduate recruitment.

Amba Research

Tel: +91 3980 8000
Website: http://www.ambaresearch.com
Contact: Sachin Xavier - .(JavaScript must be enabled to view this email address)

Amba Research provides investment research and analytics support services to the global capital markets industry. Over 70 companies, including 6 of the top 15 global asset managers and 6 of the top 15 global investment banks, use Amba to differentiate and outperform. Amba’s 400+ analysts help clients with dozens of research tasks, including thematic/sector research, model building, coverage initiation, coverage maintenance, statistical analysis, and data gathering. All Amba services are customized, exclusive, and proprietary to each client.

Amba was founded in 2003 by senior directors of research from Goldman Sachs, Deutsche Bank, and JPMorgan. Amba has over 70 clients, including some of the world’s largest asset management, investment banking, and alternative investment firms. Clients value our standing as the largest pure-play investment research support provider, and the only one run by experienced Wall Street research professionals. We are unlike many firms that branched into investment research support from business consulting or business process outsourcing roots.

Ambosco

Tel: +44 (0) 20 7712 1725
Website: http://www.ambosco.com
Contact: Abdul Mann - .(JavaScript must be enabled to view this email address)

Ambosco provides BPO and ITO services, including application and web development, cloud computing (SaaS), quality assurance, data entry and application support.

As a company we are small enough to care and equally important, big enough to cope. For us difficult is worth doing and because we try harder than the competition, our level of service and commitment to achieving your goals is unparalleled.

Ambosco’s locations in lower cost emerging outsourcing destinations, compared to the traditional India and China models, allows us to use the cost savings to employ highly skilled on-shore staff, and counter the poor standard of work commonly produced, when outsourcing IT development offshore through traditional models.

As our client, you will deal exclusively with highly skilled on-shore staff, responsible for all analysis, design, quality assurance and delivery of our services.

This means you benefit from outsourced services; lower operational costs, yet receive higher, personable service quality. 

arvato

Tel: + 44 (0) 20 3178 4533
Website: http://www.arvato.co.uk
Contact: Rajiv Dey - .(JavaScript must be enabled to view this email address)

arvato is one of the world’s largest media, communications and services providers, employing more than 62,000 people in 37 countries worldwide.

We have been in outsourcing for over 50 years, working with some of the world’s most highly respected companies, and use this global experience and international best practice to deliver world class outsourcing solutions.

We offer complete one-stop-shop solutions from a single source, covering customer services, government services, finance services, loyalty services and supply chain management services.

We bring these services together in a uniquely integrated package, ranging from a stand-alone to an end-to-end solution, customised to each client and focused on customers. As well as meeting individual objectives and challenges, we ensure our service matches a company’s ethos and values.