3gamma

Tel: +44 (0)1625 426088
Website: http://www.3gamma.com
Contact: Steve Webster - .(JavaScript must be enabled to view this email address)

3gamma is an independent, vendor-neutral consultancy firm, specializing in the full IT Service Management lifecycle. Our team of over 100 highly experienced consultants brings years of hands on experience in IS/IT Service and Project Management delivery models, processes and tools. We operate at the interface between large IS/IT Departments and service providers, thereby improving overall efficiency and value delivery. We will improve and develop your existing capabilities, processes and tools, leveraging investments already made and delivering the most cost-efficient solutions to meet the demands of your business.

Whatever your challenges or level of IT Service Management maturity, 3gamma can help you achieve your objectives and maximize added value through the provision of consultancy, multi-vendor service integration and capability improvement.

60K Ltd

Tel: + 359 2 462 00 00
Website: http://www.60k.bg
Contact: Adelina Velikova - .(JavaScript must be enabled to view this email address)

Sixty K was founded in May 2008 with a view to providing a compelling alternative to the traditional BPO and contact centre outsourcing partner. The Board and Management of Sixty K realised that the ultimate competitive advantage a company can have is not only the provision of World Class Customer Service but one that is Legendary.

Following the acquisition of our first building, an empty shell,  in June 2008 we installed 47Km of cabling, 450 workstations and associated switches, ACD, CTI and dialling equipment. Connected to two fibre telephony networks and recruited and trained over 100 personnel enabling us to start taking our Clients’ customer calls and emails within 5 weeks.

Since then we have steadily grown both in size and stature opening our second facility, in Sofia, Bulgaria in August 2011 with a further 200 seats,  with the potential for 400 more, and now operate in over 20 different languages, through all channels of communication such as voice, email, live chat, fax, forums, etc., and are planning a third facility that will be opened in Belgrade, Serbia towards the end of 2011.

In 2010 Sixty K became ISO9001:2008 accredited thus cementing the strong foundations that we laid in creating the company and giving both our existing and future Clients the confidence that they are working with a very professional outsourcing partner.

A measure of our success is that in 2009 Sixty K one of our customer service agents won the Gold medal for the “World’s Best Customer Service Agent” at the Contact Centre World .com event in Las Vegas, and in 2010 we won awards for the “Best medium sized Outsourcer”, “Best Outsourcing Partnership” and “Best Trainer”.
Highly commended winner in the category Best Outsourcing Partnership at European Call Centre and Customer Service Awards 2011.

99x Technology Ltd.

Tel: (+94) 11 4 721 194
Website: http://www.99xtechnology.com
Contact: Mano Sekaram - .(JavaScript must be enabled to view this email address)

99X Technology is a software engineering company specializing in delivering high quality outsourced software services for the global market. We engage in providing Product Engineering Service to Independent Software Vendors (ISVs) using an Extended Software Engineering model. We have a track record of over 10 years for building and releasing more than 100 high quality commercial software products worldwide. Our offices are based in Colombo, Sri Lanka and in Oslo, Norway.

Our core components lie in software product development, design, testing and building customized applications of varying complexity. All our processes conform to ISO 9001:2008 and CMMi standards while been endorsed by Microsoft Corporation as a Gold Certified Partner.

Further, the company has been awarded the Arch of Europe award for excellence in Quality and technology, along with the outstanding exporter in 2011, Gold award at the National Chamber export awards.

Abtran

Tel: +353 (0)21 230 1800
Website: http://www.abtran.com
Contact: Sophi Palmer - .(JavaScript must be enabled to view this email address)

Abtran is Ireland’s largest indigenous provider of business process services. Our approach to service excellence is about continually creating new and innovative ways to reduce costs whilst providing better service and an improved experience for our customers.

Services range from finance, credit management, administration and accounting processes to sales, customer service and retention for corporate and government clients both in Ireland and worldwide.

For more information, visit our web site: http://www.abtran.com

ACCA

Tel: +44 (0)20 7059 5000
Website: http://www.accaglobal.com
Contact: Anton Hosein - .(JavaScript must be enabled to view this email address)

ACCA is the global body for professional accountants. We aim to offer business-relevant, first-choice qualifications to people of application, ability and ambition around the world who seek a rewarding career in accountancy, finance and management.

ACCA helps enhance the FAO provider’s proposition to clients by developing people who have the essential knowledge and skills necessary to deliver cost-effective and value adding transactional, analytical and reporting services. We offer:

• A rich finance talent pool with approaching 500,000 students and members in over 170 countries worldwide.
• A comprehensive education and development framework that delivers global finance professionals.
• An unrivalled global delivery infrastructure which enables companies to attract, train and develop people in both established and emerging markets.

AOMI

Tel: 011 8907 5000
Website: http://www.activeops.com
Contact: Libby Coe - .(JavaScript must be enabled to view this email address)

Active Operations Mnagement International (AOMi) provides organisations with a structured and consistent operations management capability that is the catalyst to improving operational excellence.

AOMi recognises that service operations are complex and unique, requiring a structured management approach specifically designed for their environment. Typically service operations rely heavily on people to convert demand into successful customer outcomes. The AOM Discipline, developed by AOMi for service operations, ensures that excellent performance is achieved through the creation of a positive and motivational atmosphere. Implementing the AOM Discipline through a tried-and-trusted approach drives positive and consistent changes in the behaviour of managers who quickly become confident decision-makers.

Internationally recognised as best-practice, the AOM Discipline enables managers to optimise the delivery of balanced performance outcomes- cost, quality and service in order to achieve the right customer experience at the best cost to the business. The AOM Discipline provides more than just a software-driven solution, focusing on three component parts: Method, People and Technology.

Adetiq Limited

Tel: 01273 202006
Website: http://www.adetiq.co.uk
Contact: Lilah Walker - .(JavaScript must be enabled to view this email address)

Adetiq is the UK based industry expert in Document and Data Process Outsourcing (DPO); specialising in data entry, capture and processing, document scanning, archiving and indexing, online content and CMS administration, and back office functions. Adetiq provide end-to-end project management as well as advice and guidance relating to any aspect of outsourcing a data or document project and are able to handle any document or data processing challenge.

Our Services Include;

Data entry, capture and processing.
Process outsourcing.
Document processing and management.
Information collection and processing.
Back office administration and support.
Online content population and management.
Scanning, archiving and indexing.
Bespoke data projects.

Established over 40 years ago in Brighton, and with a rich history in the Document and Data Process Outsourcing industry, Adetiq can handle any aspect of the document and data processing cycle from an entirely on-shore perspective.

Advanced 365 Limited

Tel: 020 7880 8888
Website: http://www.advancedcomputersoftware/365
Contact: Andrew Mellish - .(JavaScript must be enabled to view this email address)

Advanced 365 provide innovative outsourcing that helps customers improve operational efficiencies and enable business advantage through the quality and flexibility of its services. Our innovative UK outsourcing and managed services help clients to: reduce cost; free internal resource to focus on strategy; reduce risk; improve IT service delivery; and deliver a more flexible & scalable IT service.

Advanced 365 focuses on the delivery of managed services, cloud computing, application development and Software as a Service (SaaS), utilising its application development capabilities as a unique differentiator to create exceptional business advantage for their customers.

Advanced 365, as part of Advanced Computer Software Group plc, works with over 7000 customers and has over 50% contracted annuity revenue. Advanced 365 customers include: Association of Accounting Technicians, Cazenove Capital Markets, Charles Stanley Stock Brokers, Enrich Reward Ltd, High Speed 1, Morgan Sindall Plc, Newspaper Licensing Agency, Nursing and Midwifery Council and Vail Williams LLP.

Aegis Limited

Tel: 022 6121 5100
Website: http://www.aegisglobal.com
Contact: - .(JavaScript must be enabled to view this email address)

Aegis is a global consulting, technology, outsourcing and training & education company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 55 locations across 13 countries with more than 55,000 employees. Aegis services over 300 clients from verticals such as Banking, Financial Services & Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by the Essar Group, a USD 27 billion conglomerate.

For more information, visit http://www.aegisglobal.com or follow us on Facebook
(http://www.facebook.com/aegisglobal) and Twitter (@aegisonline).

Amba Research

Tel: +91 3980 8000
Website: http://www.ambaresearch.com
Contact: Sachin Xavier - .(JavaScript must be enabled to view this email address)

Amba Research provides investment research and analytics support services to the global capital markets industry. Over 70 companies, including 6 of the top 15 global asset managers and 6 of the top 15 global investment banks, use Amba to differentiate and outperform. Amba’s 400+ analysts help clients with dozens of research tasks, including thematic/sector research, model building, coverage initiation, coverage maintenance, statistical analysis, and data gathering. All Amba services are customized, exclusive, and proprietary to each client.

Amba was founded in 2003 by senior directors of research from Goldman Sachs, Deutsche Bank, and JPMorgan. Amba has over 70 clients, including some of the world’s largest asset management, investment banking, and alternative investment firms. Clients value our standing as the largest pure-play investment research support provider, and the only one run by experienced Wall Street research professionals. We are unlike many firms that branched into investment research support from business consulting or business process outsourcing roots.