KenCall Limited
Tel: +254 20 660 2000
Website: http://www.kencall.com
Contact: Cynthia Kahumbura - .(JavaScript must be enabled to view this email address)
KenCall is East Africa’s largest and most successful contact centre providing Business Process Outsourcing (BPO) and contact centre services globally. KenCall employs over 600 staff in Nairobi and has built a successful enterprise based on Kenya’s large labour pool of talented, motivated university graduates whose mild, anglicized accents are very well appreciated by international and Kenyan clients. Its head office is in Nairobi, Kenya and also has offices in the US and UK.
KenCall has won the accolade of Best Non-European Contact Centre in the European CCF Awards 2008, the Highest Commendation in the 2009 awards and the Legatum Award for African Entrepreneurship recognizing its impressive growth and innovation within the African continent. KenCall has built redundancy and internal resiliency in its technology and power management infrastructure. The company services its clients using several leading call-center and BPO-management technology platforms hosted both in Kenya and internationally.
KPMG
Tel: + 44 (0)7774 476 401
Website: http://www.kpmg.co.uk
Contact: Harby Takhar - .(JavaScript must be enabled to view this email address)
KPMG is a leading provider of professional services including audit, tax and advisory.
At KPMG we make it our business to help get yours running more effectively. Our Performance and Technology practice is here to help you create more value, to reduce costs, to improve the way you operate and to bring a fresh and challenging point of view.
Key Products
At KPMG we have the usual mix of finance, IT, HR, operations, procurement, change management and strategy specialists. But many of our people have earned their stripes on the client side of the desk - in financial institutions, government departments, communications or energy companies and the like, as well as on the vendor side where they have lead commercial negotiations, delivery teams and service operations.
Linking deep functional specialism, hands on experience and detailed practical sector knowledge, we advise clients on how to achieve sustainable improvements in cost efficiency and drive value throughout the organisation. Our focus is on maximising organisational agility, improving operational efficiency and finding greater profitability in the value chain.
Latham and Watkins
Tel: +44 (0)20 7710 1000
Website: http://www.lw.com
Contact: Andrew Moyle - .(JavaScript must be enabled to view this email address)
Latham & Watkins’ Global Outsourcing Practice is recognised for the strength of its legal and commercial expertise in all forms of information technology and business process outsourcing transactions, and is continuously ranked in the top tiers in leading legal directories. The outsourcing team includes some of the most respected practitioners in the industry who have advised clients in connection with all aspects of the sourcing process throughout the UK, North America, Continental Europe, Asia Pacific and Africa. Latham’s outsourcing lawyers represent clients in all industries including automotive, banking, chemical, distribution, food & beverage, insurance, manufacturing, mining, pharmaceutical, retail and telecommunications sectors.
Latham & Watkins is a full-service international law firm with approximately 2,000 lawyers in 30 offices around the world. Latham’s experienced guidance in a range of matters, combined with its breadth and depth of resources, offers clients the highest quality legal representation.
Linklaters
Tel: 020 7456 2000
Website: http://www.linklaters.com
Contact: Richard Cumbley - .(JavaScript must be enabled to view this email address)
Linklaters LLP is a leading global law firm, supporting clients in achieving their strategies wherever they do business. We use our expertise and resources to help clients pursue opportunities and manage risk across emerging and developed markets around the world.
We have over 20 years’ experience across all forms of sourcing and complex procurement transactions. We provide our clients with a thorough understanding of the legal and commercial issues relating to large-scale, national and multi jurisdictional outsourcing and offshoring projects.
Clients benefit from our experience of regularly advising on technology related procurement transactions including large scale system development and integration projects as well as IT and telecoms outsourcing (including infrastructure, AD&M, service desks, data centres, managed network and mobility services) and business process outsourcing (including finance and accounting, procurement, logistics, HR, payroll, security, customer contact centres and facilities management).
Logica
Tel: +44 (0)20 7637 9111
Website: http://www.logica.co.uk/
Contact: Stefania Bortolotti - .(JavaScript must be enabled to view this email address)
Are you ready for something refreshingly different? Would you like to talk to someone who understands your business and can deliver a joined up service that adds value to your organisation?
Logica is a business and technology service company, employing 41,000 people. It provides business consulting, systems integration and outsourcing to clients around the world, including many of Europe’s largest businesses. Logica creates value for clients by successfully integrating people, business and technology. It is committed to long term collaboration, applying insight to create innovative answers to clients’ business needs.
You can trust our end-to-end approach - combining consultancy, system integration and outsourcing – to provide you with the business processes, applications and infrastructure to build the future.
With an in-depth understanding of the UK market, our unique blended delivery model ensures you receive the most cost-effective solution. Our years of experience in process optimisation, the entire application lifecycle and flexible infrastructure management ensure you always receive the right service that works for you. Our constant strive towards innovation ensures our solutions always deliver you improved efficiencies.
In the UK, we provide outsourcing services in Infrastructure Management, Application Management, Business Process Outsourcing, in particular HRO, Payroll and Fuel Cards. And we operate in all industry sectors, with particular emphasis in Energy, Utilities, Public and Space and Defence.
Our most recent wins include:
Shell’s 10-year, €300 million contract to support their Commercial Fleet fuel cards programme in Europe and Asia
Your business, our thinking, let’s be brilliant together.
To find out more, visit www.logica.co.uk/outsourcing or email .(JavaScript must be enabled to view this email address)
LPM Outsourcing
Tel: +44 (0)20 8429 2616
Website: http://www.lpm.com
Contact: Heather Kidd - .(JavaScript must be enabled to view this email address)
A division of Five Arrows Leasing Group and a member of NM Rothschild banking group LPM Outsourcing is the biggest process outsourcing provider in the UK finance and leasing sector with over £1 billion of receivables currently under management.
Offering a complete back office administration service to organisations offering instalment credit and equipment leasing and finance. The outsourcing programmes we manage cover the UK and nine countries across Europe.
Other services we provide:
Run out programmes for distressed portfolio’s;
Act as a standby servicer for securitisations;
Management of finance portfolio’s for new start or established finance companies;
Bill and collect programmes.
Clients include Cisco Capital, SYSCAP Limited and Triple Point.
Luxoft
Tel: +44 (0)207 956 2840
Website: http://www.luxoft.com/
Contact: Michael Weintraub - .(JavaScript must be enabled to view this email address)
Luxoft is an emerging global leader in application and product engineering outsourcing services for enterprise IT organizations and software vendors. Luxoft builds lasting partnerships with its clients, such as Boeing, Deutsche Bank, UBS, Dell, IBM, Sabre and other global leaders, based on the culture of engineering excellence, innovation, and deep domain expertise. Luxoft offers global delivery capability through its network of state-of-the-art delivery centers in North America, Central & Eastern Europe, and Asia. Luxoft’s customers benefit from the right mix of technology skills, industry knowledge, best-of-breed processes and methodologies, and a choice of engagement models.
Luxoft, Russia’s largest provider of high-end IT outsourcing services to clients such as Deutsche Bank, IBM, UBS, T-Mobile, and Dell announced today that it is the winner of Frost & Sullivan’s 2007 Global Outsourcing Growth Excellence & Customer Value Leadership Award and a finalist in the Outsourcing Excellence Awards sponsored by Everest Group and Forbes Magazine.
MDA Executive Resourcing
Tel: +44 (0)1980 611 712
Website: http://www.mallarddrake.co.uk
Contact: Yvonne Williams - .(JavaScript must be enabled to view this email address)
Talent is critical to outsourcing success and we can help at every stage. Whether you need assistance defining and developing an outsourcing project or need to source the talent to implement it, MDA is your partner of choice.
Experts in the outsourcing industry, we provide:
• Strategic consultancy across all stages of the outsourcing lifecycle
• Resource planning and skills analysis to ensure optimised delivery
• Talent sourcing across all levels, including Executive Search and Interim Management
We are connected, experienced and proven to deliver in the UK and internationally. For more information visit our website: http://www.mallarddrake.co.uk or call Yvonne Williams, Managing Director on 00447817333342
Merchants
Tel: +44 (0)1908 232 323
Website: http://www.merchants.co.uk/
Contact: Claire Dunlop - .(JavaScript must be enabled to view this email address)
Merchants is a leading customer contact solutions company with 25 years experience in delivering customer contact solutions to major blue chip clients. Whatever the requirements for customer contact, from a simple outsourcing project through to the building of a new contact centre, Merchants tailors solutions to meet specific customer management business requirements.
From communication centres in the UK, Netherlands and South Africa, Merchants also manages the outsourced customer contact operations of some of the world’s best known brands. Merchants annually publish, The Global Contact Centre Benchmarking Report, the industry’s most respected global research report on customer contact centre industry trends. Merchants is a wholly-owned subsidiary of Dimension Data.
Bringing relevant sector experience, Merchants collaborates with clients to create contact centres that perform. Our solutions are designed to deliver business outcomes first: helping you to find, win, retain and grow your customers.
Midas
Tel: +44 (0)161 877 3000
Website: http://www.investinmanchester.com/
Contact: Caroline Cain - .(JavaScript must be enabled to view this email address)
MIDAS, Manchester’s investment and development agency, offers an extensive, free and confidential package of advice and assistance to companies looking to relocate to, or expand within, Manchester City Region.
MIDAS can help you access financial assistance, provide detailed business case information, find property solutions and introduce you to networking opportunities.