The NOA hosts a full programme of events, encouraging debate on industry issues and identifying trends, our expert speakers and end user-led presentations offer value for every outsourcing professional.
Monthly industry seminars are free for all members and end users, £250 + VAT for supplier/support non-members (reimbursable against joining fee).
| Time: Date: |
12pm - 1.30pm Monday 12th March 2012 |
|
| Format: | Roundtable discussion | |
| Venue: | London, exact venue TBC | |
| Sponsor: |
Details on this event coming soon
| Time: Date: |
9am - 11am Thursday 26th April 2012 |
|
| Format: | Masterclass with panel discussion | |
| Venue: | Central London, exact location TBC | |
| Sponsor: |
The use of analytics and business intelligence is set to be an increasing trend throughout 2012 due to their ability to build on a strong foundation of high-quality data and pinpoint the source of greatest demand.
The recent worldwide Gartner CIO survey, compiled from 2,335 CIOs, ranks analytics and business technology as the number one technology for 2012 as CIOs are combining analytics with other technologies to create new capabilities. Savvy CIOs are combining analytics plus supply chain for process management and improvement, analytics plus memory for field sales and operations, and analytics plus social for customer engagement and acquisition.
This event aims to explore how organisations are deploying and using analytics and business intelligence to help strengthen the customer experience, streamline processes and ultimately bring in more business.
Further details on this event will be sent out in due course.
| Time: Date: |
7pm - 11pm Wednesday 27th June 2012 |
|
| Format: | Awards ceremony | |
| Venue: | The Law Society, London | |
| Sponsor: |
The 2012 European Outsourcing Association Awards (EOAAs) in association with The OUT Group and sourcingfocus.com will be held at the Law Society, London this year at the end
of June.
Now in its third year, the EOAAs will bring together some of Europe’s leading outsourcing suppliers, end users and support service providers. Best practice will be rewarded and celebrated, and the efforts of companies and individuals who have demonstrated excellence in the outsourcing world in 2011/12 will also be recognised.
The EOAAs is also being held to coincide with the National Outsourcing Association’s 25th Anniversary & Conference, which is being held the following day. For more information on this event please visit http://www.noa.co.uk or contact Natalie Milsom at .(JavaScript must be enabled to view this email address)
How to enter
For details on how to enter a submission and view the available categories please download the Entry Pack
EOA_Entry_Pack_-_online.pdf
Registrations
To book a table at the event please download and return the Booking Form
Delegate_Booking_Form_EOA_2012.pdf
| Time: Date: |
8.30am - 10pm Thursday 28th June 2012 |
|
| Format: | Full day conference followed by drinks reception | |
| Venue: | The Royal College of Surgeons | |
| Sponsor: |
Taking place at The Royal College of Surgeons in London on Thursday 28th June, this event will feature highly collaborative breakout sessions, key case studies and ample networking opportunities.
Whilst sponsorship packages will be made available, speaking opportunities will only be confirmed to those who submit case studies with the most valuable content. Case studies should explore and share experiences (good and bad), pass on valuable knowledge and help develop the outsourcing community.
This exclusive free speaking opportunity is only open to NOA members (end users, suppliers and support services) and we are ideally looking for organisations who can present alongside an end user client.
Should your case study be selected, you will also have the opportunity to submit content for the Outsourcing Yearbook 2012 supplement in June which will be exclusively available at the NOA 25th Anniversary & Conference.
Topics available
- Latest outsourcing trends from the analysts
- Outsourcing for SMEs - how can small companies use outsourcing as a strategic tool?
- Alternative sourcing strategies
- NOA Lifecycle Model Masterclasses - these include:
- Transition & change (exit management)
- Relationship management
- Relationship engagement
- Strategic leadership
- Offshoring
- Insourcing
- Service integration and managing multiple service providers
- Human side of outsourcing - TUPE, talent acquisition and skill mapping
- Using social media to enhance customer service
- Innovation in outsourcing
How to enter
To enter a case study please provide the following information and email to Natalie Milsom at .(JavaScript must be enabled to view this email address)
- Topic/s you would like to submit for
- Overview of the client case study (100 word synopsis)
- Names and companies of your potential speakers (including your end user client if possible)
Deadline for case studies
Friday 23rd March 2012
Terms and conditions
- Submitted case studies will be chosen by the NOA board.
- Those selected will be offered a 20mins speaking slot during the conference.
- Successful applicants will be informed by Friday 13th April 2012.
- The Speaker agrees that the content will stay within the bounds of being informative and educational rather than a sales promotion of products and services.
- Speakers will gain free entry into the full day conference and drinks reception.
| Time: Date: |
7pm - 1am Thursday 25th October 2012 |
|
| Format: | Awards ceremony | |
| Venue: | Park Plaza Riverbank Hotel | |
| Sponsor: |
On Thursday 25th October 2012, the outsourcing industry will come together for the revered NOA Awards to share knowledge and experiences, and celebrate best practice.
Now in its 9th year, the National Outsourcing Association Awards (NOAAs) are firmly established as the highlight of the outsourcing industry calendar, attracting over 500 delegates annually and recognise the efforts of companies and individuals demonstrating world-class outsourcing best practice.
Full details on how to enter a submission will be made available in due course.
For sponsorship packages please contact Natalie Milsom at .(JavaScript must be enabled to view this email address)
| Time: Date: |
1pm - 5pm Wednesday 14th March |
|
| Format: | Half day seminar finishing with networking drinks | |
| Venue: | Manchester, exact location TBC | |
| Sponsor: |
In the early days, Business Process Outsourcing (BPO) usually consisted of particular outsourcing processes such as payroll. It has now grown to encompass a number of functions that are considered ‘non-core’ to the primary business strategy.
BPO contract counts are up to an all-time high and last year, the majority of BPO functions met or exceeded their five-year TCV averages with contract centers, multi-process and industry-specific functions leading the way.
This event will focus on sharing best practice through the presentation of some of the most recent and successful BPO case studies.
| Time: Date: |
9am - 1pm Wednesday 29th February 2012 |
|
| Format: | Morning seminar followed by networking lunch | |
| Venue: | White & Case LLP, London | |
| Sponsor: |
Minimising risk offshore is every outsourcers dream. Risks are magnified offshore – due diligence is all the more important when your outsource partner is thousands of miles away. How safe is your data? How could it be safer? How do you assess cultural fit, and choose the right partner for ongoing, sustained success? This masterclass will answer all these questions and much more…
Speakers to include:
Mr Ritesh Ganghi from Infosys BPO
Ashley Winton from White & Case LLP