Membership
Cast Software
Premier Member
CAST provides automated application assessments and profiling using multi-parameter metrics and indicators – broken down by quality & quantity categories – so that you know upfront what type of application you should outsource, how complex it is and finally how it compares with other applications in your portfolio.
Once the decision has been made to outsource the application, you need to move fast to save costs and reduce risks. With CAST, technical knowledge transfers are simplified and accelerated with automatically-generated fresh technical documentation.
Your outsourcer is now in charge and is doing evolution and maintenance work on your code. How can you tell what is really going on? Is your outsourcer following your architecture and coding standards? CAST provides automated monitoring and control of the maintainability, technical quality and costs of the software delivered so that you get the visibility to audit and challenge the deliverables. You get an executive dashboard showing the differences between application versions, with drill-down capabilities for controlling the performance of your outsourcer.
Arvato
Premier Member
arvato is one of the world’s largest media, communications and services providers, employing more than 62,000 people in 37 countries worldwide.
We have been in outsourcing for over 50 years, working with some of the world’s most highly respected companies, and use this global experience and international best practice to deliver world class outsourcing solutions.
We offer complete one-stop-shop solutions from a single source, covering customer services, government services, finance services, loyalty services and supply chain management services.
We bring these services together in a uniquely integrated package, ranging from a stand-alone to an end-to-end solution, customised to each client and focused on customers. As well as meeting individual objectives and challenges, we ensure our service matches a company’s ethos and values.
Convergys Corporation
Premier Member
Convergys, a global leader in relationship management, turns everyday interactions, across all channels and modes of communication, into a source of profit and strategic advantage for their clients. Convergys is dedicated to equipping you with multiple options, whether contact centre speech technology or live agents.
With Convergys’ integrated portfolio of solutions you can dramatically improve your customer interactions:
• Reduce costs, increase revenue and maximise customer satisfaction
• Deliver a pro-active, knowledgeable personalised customer experience
• Increase retention by offering market relevant customer-centric service experiences
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.Convergys has been named a Fortune Most Admired Company for nine consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
Capita IT Services Limited
Premier Member
Capita IT Services is part of the Capita Group plc, the UK’s leading Business Process Outsourcing (BPO) and Professional Services organisation. We offer customers the opportunity to outsource their IT, in part or in full and to realise the benefits including service improvements, increased customer satisfaction and reduced costs. We consistently achieve customer satisfaction above defined service level agreements (SLAs), delivering quality and flexibility as standard.
Our aim is to build long lasting relationships whilst challenging convention within the industry by delivering innovative, flexible and tailored solutions able to support the changing business demands of our customers. Customers include: BAA, BAE Systems, Birmingham City Council, Birmingham Metropolitan College, easyJet, The Information Commissioner’s Office, NHS Hounslow, O2, and Sheffield City Council.
As a flexible, committed partner, Capita IT Services consistently brings our customers measurable service improvements. We transform and manage existing services. We create and run completely new service infrastructures. Our extensive capabilities enable us to step-up service efficiency, deliver quality and flexibility and increase customer satisfaction and loyalty at an agreed cost.
WNS Global Services UK Ltd
Premier Member
WNS is a leading global business process outsourcing company, WNS “extends the enterprise” of some of the world’s best brands. Through our global delivery network and a comprehensive service offering, we deliver business value to clients by combining operational excellence and deep domain - industry and functional - knowledge.
Our industry specific offerings are designed for organisations in:
. Banking and Financial Services
. Insurance
. Travel & Leisure
. Utilities
. Telecommunications & Media
. Pharmaceutical
. CPG
. Retail
. Manufacturing
Our cross industry solutions include:
. Finance and Accounting
. Research & Analytics
. Customer Care
. Procurement
. Legal Services
. Technology Solutions
Steria Limited
Premier Member
Steria delivers IT enabled business services which help organisations in the public and private sectors operate more efficiently and profitably. By combining in depth understanding of our clients’ businesses with expertise in IT and business process outsourcing, we take on our clients’ challenges and develop innovative solutions to address them. Through our highly collaborative consulting style, we work with our clients to transform their business, enabling them to focus on what they do best. Our 19,000 people, working across 16 countries, support the systems, services and processes that make today’s world turn, touching the lives of millions around the globe each day.
Founded in 1969, Steria has offices in Europe, India, North Africa and SE Asia and a 2008 revenue of 1.8 billion euros. 16.5% of Steria’s capital is owned by its employees. Headquartered in Paris, Steria is listed on the Euronext Paris market.
Exigen Services
Premier Member
Exigen® Services an Inc. 5000 global IT company that provides a lower risk alternative to conventional application outsourcing. The company combines advanced development methodologies with value-based project governance and performance-based contracts to mitigate outsourcing risks and provide a higher return on IT project investments.
Since 2000, Exigen Services has been a global leader in the use of distributed Agile methods for rapid and precise systems development throughout the banking, insurance, brokerage, healthcare, telecommunications, government and media industries. Exigen Services has achieved high honors in a variety of independent lists and rankings, including Brown & Wilson’s Black Book of Outsourcing in 2008, Global Services 100 in 2009, Global Outsourcing 100 in 2009 and Inc Magazine’s 2009 Inc5000. Clients range from mid-sized growth companies to Fortune 500 organizations, and include Sun Microsystems, CSC, T-Mobile, Westpac Bank and many others.
KenCall Limited
Premier Member
KenCall is East Africa’s largest and most successful contact centre providing Business Process Outsourcing (BPO) and contact centre services globally. KenCall employs over 600 staff in Nairobi and has built a successful enterprise based on Kenya’s large labour pool of talented, motivated university graduates whose mild, anglicized accents are very well appreciated by international and Kenyan clients. Its head office is in Nairobi, Kenya and also has offices in the US and UK.
KenCall has won the accolade of Best Non-European Contact Centre in the European CCF Awards 2008, the Highest Commendation in the 2009 awards and the Legatum Award for African Entrepreneurship recognizing its impressive growth and innovation within the African continent. KenCall has built redundancy and internal resiliency in its technology and power management infrastructure. The company services its clients using several leading call-center and BPO-management technology platforms hosted both in Kenya and internationally.
Alexander Mann Solutions
Premier Member
Alexander Mann Solutions is the recognised global leader in recruitment process outsourcing (RPO).
Founded in 1996 by Rosaleen Blair, the Veuve Clicquot 2007 Business Woman of the Year, Alexander Mann Solutions has grown rapidly and now has over 1,000 people working in more than 60 countries. In addition to providing pure RPO solutions for businesses of all sizes, Alexander Mann Solutions also offers a range of high-value consulting services in areas such as resourcing communications, employer branding, assessment, recruitment technology and business intelligence. It also offers an instant RPO solution, AMS OnDemand, designed for medium sized organisations.
Working with clients across the world, including Vodafone, Zurich, Siemens, Molson Coors, Barclays, Credit Suisse and Freshfields, Alexander Mann Solutions builds world-class talent functions covering all aspects of recruitment and skills; from contingent or permanent hires to internal mobility and graduate recruitment.
Siemens IT Solutions and Services Limited
Premier Member
Are you lost in the outsourcing maze? Successful outsourcing must free up your resources and help you seize your business opportunities. Siemens IT Solutions and Services has a solid track record of providing IT services for a wide range of customers, delivered locally or from our global production centres: from data centre services, desktop support or web hosting to a full outsourcing service.
As information technology pervades every aspect of doing business today, the once neat distinction between IT and business process outsourcing is no longer so clear. But as part of one of the world’s most global multi-sector enterprises, the Siemens group, we have a unique experience and perspective to help you benefit from outsourcing your business processes: from service desk through to sector-specific end-to-end processes, objective consulting and multi-vendor integration.
If you are deciding which way to turn, contact us. We can help you find a route.