Membership
Cast
Premier Member
CAST provides automated application assessments and profiling using multi-parameter metrics and indicators – broken down by quality & quantity categories – so that you know upfront what type of application you should outsource, how complex it is and finally how it compares with other applications in your portfolio.
Once the decision has been made to outsource the application, you need to move fast to save costs and reduce risks. With CAST, technical knowledge transfers are simplified and accelerated with automatically-generated fresh technical documentation.
Your outsourcer is now in charge and is doing evolution and maintenance work on your code. How can you tell what is really going on? Is your outsourcer following your architecture and coding standards? CAST provides automated monitoring and control of the maintainability, technical quality and costs of the software delivered so that you get the visibility to audit and challenge the deliverables. You get an executive dashboard showing the differences between application versions, with drill-down capabilities for controlling the performance of your outsourcer.
IBM UK LTD
Premier Member
IBM is a globally integrated enterprise operating in over 170 countries.
IBM United Kingdom’s history began on November 19, 1951 and today IBM UK has around 20,000 employees, bringing innovative solutions to a diverse client base to help solve some of their toughest business challenges. In addition to being the world’s largest IT and consulting services company, IBM is a global business and technology leader, innovating in research and development to shape the future of society at large. IBM’s prized research, development and technical talent around the world partner with governments, corporations, thinkers and doers on ground breaking real world problems to help make the world work better and build a smarter planet.
Vertex
Premier Member
Vertex is a leading UK provider of outsourced business services and technology solutions with expertise in customer management.
We develop and implement a range of service solutions including transformational outsourcing, combining our skills in consulting, technology and outsourced service provision to stimulate and facilitate business change and flexibility.
We work in partnership with clients in the UK commercial, financial services, utility and public sectors to deliver operational and customer service excellence.
Our head office is near Liverpool and our 9000 employees are based in 68 locations across the UK, USA, Canada and India.
• One of the UK’s largest providers of business process outsourcing (BPO).
• An expert in customer and employee life-cycle management.
• A strategic service ‘partner’, helping clients change the way they do business.
• A ‘specialist’ in the industries we serve.
• ‘Accountable’ for living our clients’ brands and delivering against their targets.
Areas of Speciality Services Provided
Call Centres : Yes
Other :
• Business Process Outsourcing
• Customer Management
• Consultancy Services
• Finance & Accounting
• HR Outsourcing
• Software
• Technology
• Debt Management
• Offshoring
arvato
Premier Member
arvato is one of the world’s largest media, communications and services providers, employing more than 62,000 people in 37 countries worldwide.
We have been in outsourcing for over 50 years, working with some of the world’s most highly respected companies, and use this global experience and international best practice to deliver world class outsourcing solutions.
We offer complete one-stop-shop solutions from a single source, covering customer services, government services, finance services, loyalty services and supply chain management services.
We bring these services together in a uniquely integrated package, ranging from a stand-alone to an end-to-end solution, customised to each client and focused on customers. As well as meeting individual objectives and challenges, we ensure our service matches a company’s ethos and values.
Convergys
Premier Member
Convergys is a global leader in the provision of Business Process Outsourcing (BPO), integrated business support systems (BSS), customer management, and HR services. Convergys executes 1.7 million customer interactions per day in over 70 customer contact centres operated across the world in more than 20 languages. Our customer contact centres service interactions including; account service, billing inquiries, technical support and service dispatch.
Convergys leverages a unique combination of domain expertise, operational excellence, innovative technologies and business insight to deliver a range of services and best-in-class practices in training and programme management spanning Customer Service, Customer Acquisition and Customer Retention. Convergys utilises its employees’ specialised skills, deploys advanced technologies and operates facilities to deliver solutions that both reduce costs and enhance the value of customer relationships.
Clients span a wide range of sectors from telecommunications and technology-driven industries such as computing, to financial services and pharmaceuticals.
Capita IT Services
Premier Member
Capita IT Services is part of the Capita Group plc, the UK’s leading Business Process Outsourcing (BPO) and Professional Services organisation. We offer customers the opportunity to outsource their IT, in part or in full and to realise the benefits including service improvements, increased customer satisfaction and reduced costs. We consistently achieve customer satisfaction above defined service level agreements (SLAs), delivering quality and flexibility as standard.
Our aim is to build long lasting relationships whilst challenging convention within the industry by delivering innovative, flexible and tailored solutions able to support the changing business demands of our customers. Customers include: BAA, BAE Systems, Birmingham City Council, Birmingham Metropolitan College, easyJet, The Information Commissioner’s Office, NHS Hounslow, O2, and Sheffield City Council.
As a flexible, committed partner, Capita IT Services consistently brings our customers measurable service improvements. We transform and manage existing services. We create and run completely new service infrastructures. Our extensive capabilities enable us to step-up service efficiency, deliver quality and flexibility and increase customer satisfaction and loyalty at an agreed cost.
WNS
Premier Member
WNS is a leading global business process outsourcing company, WNS “extends the enterprise” of some of the world’s best brands. Through our global delivery network and a comprehensive service offering, we deliver business value to clients by combining operational excellence and deep domain - industry and functional - knowledge.
Our industry specific offerings are designed for organisations in:
. Banking and Financial Services
. Insurance
. Travel & Leisure
. Utilities
. Telecommunications & Media
. Pharmaceutical
. CPG
. Retail
. Manufacturing
Our cross industry solutions include:
. Finance and Accounting
. Research & Analytics
. Customer Care
. Procurement
. Legal Services
. Technology Solutions
Steria Limited
Premier Member
Steria is the leading end-to-end IT services provider in Europe for companies who consider new technologies as a vital part of their business strategy. Steria offers integrated services such as consulting for core business processes, as well as the development and operation of information systems.
Steria focuses on setting up strategic partnerships with its clients in each of its key markets. Over the course of 40 years, Steria has developed an in-depth understanding of how efficient business processes and effective IT can be used to build competitive advantage. The company has proven experience working with major organisations in:
Public sector: central and local government, defence, police, criminal justice, education and health (including NHS shared business services, a major joint venture with the Department of Health)
Private sector: banking, insurance, retail, manufacturing, telco and media, travel, transport, logistics and utilities
End-to-end transformational and ongoing business operational services
Steria provides end-to-end transformational and ongoing operational services with core capabilities in IT and business process outsourcing. Its integrated delivery model uses established best practice to guarantee value, quality and flexibility.
Steria regards every client as unique and tailors its solutions and commercial arrangements to work for them. The common denominators in every Steria contract are cost savings, total quality of service and agreed outcomes.
Information technology consultancy
Many of the largest organisations in the UK and Europe trust Steria to keep their IT estates running smoothly and efficiently. Steria can help you to exploit the full potential of your IT system and ensure that it works as a strong foundation for the entire organisation.
Steria is experienced in the whole lifecycle of IT services, from the design and implementation of IT transformation programmes, through to day-to-day operations. Steria understands how technology evolves and uses this expertise to help you adapt to changing circumstances.
Steria’s offer combines industry-recognized expertise with comprehensive process and technology know-how, thereby contributing to lasting improvement of its clients´ market success. Steria focuses on core sectors where it employs sector-transcending technologies for added value solutions.
The company supports its clients comprehensively in the total added value chain, from initial consultation over system integration, through to operating IT and selected business processes.
Creative and simple IT expertise
Achieving optimal performance and the planned return on your IT investment is essential to support your organisation’s strategy and enable you to focus on your customer. Steria designs, builds, implements, tests and integrates tactical and strategic solutions based on packaged and bespoke software, and then manages them on its clients’ behalf on an ongoing basis.
Steria offers accelerated systems deployment, substantial productivity improvements and seamless access to technical skills from legacy to leading edge, including enterprise applications and web technologies.
Technology solutions
Steria offers a number of technology solutions across transportation and public sector.
Transport and logistics solutions
As a European leader in road and rail traffic supervision and forecasting solutions, Steria provides benefit-driven solutions that enable transport infrastructure managers to optimise service quality, keep users informed of travel conditions in real time and reinforce their security. These solutions include:
• Traffic management
• Tunnel supervision
• Toll systems
• Car park management
Steria’s experience encompasses large-scale projects for motorway management companies in France, Luxembourg, Malaysia, Singapore and Switzerland and bypass systems in Geneva, Copenhagen, Lille, Toulouse, Toulon and the Malaysian city of Johor Bahru.
Command and control solutions
At the heart of every police force is a command and control system that must be available 24/7, 365 days a year. The very nature of the operating environment means there is little margin for error. Lives depend on critical services being available in the right place at the right time. Officers depend on being provided with the right information and tools to do their job effectively.
SteriaSTORM is a flexible and dynamic command and control service that manages interaction with the public, logs calls, allocates the appropriate level of response and makes sure that those on the front line have access to the information they need when responding to emergency calls.
It enables the effective logging of non-emergency communications and supports the need for collaboration with local authorities and partner organisations to provide effective resolution of non-emergency incidents by the appropriate agency or department.
Identity and security solutions
Steria works with over 50 ministries and 60 public bodies and establishments in Europe, providing them with solutions, consulting and systems integration services as well as running their information systems as part of an end-to-end offer. Steria’s solutions include:
• Identification systems: e-voting and electronic ID cards for Belgium
• Cross-border control solutions for the Police, Interpol and Immigration Authorities
Steria’s fingerprint image transmission (FIT) enables the electronic transmission and control of fingerprints and communicates with all the European AFIS systems.
Steria’s system, which checks half a million fingerprints per second, enables police and immigration authorities, is an increasingly important tool in the cross-border, organised crime and illegal immigration into the Schengen area.
Business process outsourcing
Effective outsourcing reduces the cost and increases the efficiency of both individual sub-processes and entire business functions. Choosing a leading outsourcing partner brings best practice, investment, technology and talent to your business operations. It frees up both capital and senior management, allowing you to focus on creating and delivering competitive advantage in your core business.
Steria is acknowledged as a leader in BPO. Its portfolio of services reaches into the very heart of the business support activities that underpin our clients’ organisations. These include finance and accounting, procurement, human resources and payroll and processes specific to individual sectors and organisations (life and pensions and customer services card services).
Running its clients’ back-office processes is Steria’s core business. It invests in technology, methodology and training to ensure that it remains at the top of the game. Steria’s focus on its core business allows you to concentrate on yours.
Community
Steria’s business is about bringing people’s skills and experience together with technology to deliver innovative solutions for clients.
People are at the heart of Steria. Its people and clients care about making an impact on the communities in which they operate, and therefore Steria makes caring for communities part of its business.
In 2008, Steria won the award for “Best Corporate Social Responsibility Practice” for its work in India at the Social and Corporate Governance Awards presented by Bombay Stock Exchange Limited, NASSCOM Foundation and The Times Foundation, and held in Mumbai in December 2008.
The acquisition of Xansa
Through the acquisition of Xansa, Steria formed a powerful new partnership. The enlarged company has not only brought together complementary strengths in its services and client base, but also in its commitment to investing in local communities.
The new group employs over 19,000 staff in 16 countries, including 5,000 in India. On December 31, 2008, Steria’s revenue amounted to €1.8 billion. The group, headquartered in Paris, is listed on the Euronext Paris market.
Aditya Birla Minacs
Premier Member
Aditya Birla Minacs is a pioneering business solutions company that partners with global corporations in the BFSI (banking, financial services and insurance), TIME (telecom, infrastructure, media, and entertainment) and manufacturing industries. We leverage years of process, domain and technology expertise to deliver superior business value to clients with our seamless CRM/ contact center, Knowledge and Process Outsourcing, Marketing, Finance and Accounting, and IT solutions and services. 13,000 Minacs experts across 3 continents and 27 centers spanning Canada, Germany, Hungary, India, Philippines, USA, UK, power our solutions through a global delivery model that helps our clients enhance revenues, profitability and customer service.
Exigen Services
Premier Member
Exigen Services is the leading application outsourcing services provider, combining world class skills, recognized expertise in development methodologies, and industry experience to reduce risks, lower costs and deliver results. Exigen Services has pioneered a new approach to global application outsourcing, which includes commercial terms that optimize financial alignment between the client and vendor. As a result, Exigen Services makes IT outsourcing a much easier and more beneficial undertaking for global enterprises.
Since 2000, Exigen Services has been the global leader in the use of distributed Agile methods for rapid and precise systems development throughout the banking, insurance, brokerage, healthcare, telecommunications, government and media industries. Exigen Services has achieved high honors in a variety of independent lists and rankings, including Brown & Wilson’s Black Book of Outsourcing in 2008, Global Services 100 in 2009, and Inc Magazine’s 2008 Inc5000. Exigen Services is also a top 10 provider of outsourced product development. Clients range from mid-sized growth companies to Fortune 500 organizations, and include Sun Microsystems, CSC, Universal Music Group, Standard & Poor’s, T-Mobile, Westpac Bank and many others.