The 2012 NOA Events Calendar
The NOA run approximately 25+ events per year attracting over 1500 delegates. Our events aim to help educate, inform and promote outsourcing to each of our main membership categories; supplier/support services, end users (buyers of outsourcing services) and advisories/analysts.
With over 350+ corporate members and with a membership retention rate of 90%, our members view our events activity as a great way to learn the latest outsourcing trends, share best practice and network with outsourcing decision makers.
Our 2012 events calendar has been formulated using the collated feedback from our 2011 events, steering committees and special interests groups, plus we will feature hot topics as they happen.
As well as our own event activities, the NOA will continue to support and collaborate with selected external partners.
You can also expect to see the NOA continue its contribution in the newly created All Party Group (APG) which looks at how the government can become better consumers of outsourcing services.
NEW for 2012! - Most of our event topics and subject areas are set well in advance however, after listening to members feedback, we have introduced several new Topical Masterclasses. These will address the most pertinent outsourcing issues affecting the industry in a more informal and debate driven environment.
NOA Seminars, Topical Masterclasses, Steering Committees & Special Interest Groups
These events are free for NOA member companies and end users to attend. Non-member supplier/support services can attend seminars and masterclasses for just £250pp+VAT. Steering committees and special interest groups are open to members only. Events are hosted throughout the UK, including London, Manchester, Bristol, Birmingham and Leeds.
NOA/EOA Summit & Awards
These are our largest events and are charged separately, however members do receive a 10% discount.
Steering Committees include:
Professional for advisors in outsourcing
Supplier
End User
SME’s
Special Interest Group topics include:
British Standards Institution - BS 11000 for Collaborative Business Relationships
Human Resource Outsourcing
Public Sector Outsourcing
Outsourcing in Telecommunications, Media & Technology
Offshoring
Please visit our dedicated events calendar page by click here. This provides up to date details on dates, seminar locations, speakers and agendas.
If you would like to attend an event please contact Stephanie Hamilton: .(JavaScript must be enabled to view this email address)
If you would like to sponsor one of our events, please contact Natalie Milsom: .(JavaScript must be enabled to view this email address)
NOA’s 25th Anniversary & Conference
28th June 2012
The National Outsourcing Association welcomed 220+ outsourcing professionals to the London Film Museum to help celebrate its birthday. Of course, the main present on show was the gift of knowledge – outsourcing best practice being disseminated right, left and centre.
First on the agenda was a welcome session, providing an update from the NOA and introduction to the 2012 flagship campaign ‘Outsourcing Works’. The session was kicked off by NOA Chairman Martyn Hart, who provided us with his vision - the next 25 years of outsourcing. NOA Communications Director Kerry Hallard and Board Member Andy Rogers then presented ‘Outsourcing Works,’ the NOAs flagship campaign.
Kerry detailed the results of the NOAs two most recent research projects ‘The Public Perception of Outsourcing’ and the NOA and sourcingfocus.com’s ‘Offshoring Poll’ (See Outsourcing Yearbook supplements, Spring and Summer, for full details).
Martyn Hart then took the stage again to chair the ‘Analyst Debate’ plenary session. He was joined by panellists Ian Puddy, Vice President of Consulting at Gartner; Douglas Hayward, Research Director, European Services Research at IDC and Duncan Aitchison, Partner and President of North Europe at ISG. The future of outsourcing: as a moniker, as a concept, as an industry was considered by these four learned men, who concurred that the game is changing and those suppliers that don’t move with the times could find themselves in trouble.
After a short break, the conference resumed with another plenary session entitled ‘Alternative Sourcing Strategies - How to cope with change’, presented by Bennett Kumar, Head of Business Transformation at Caliber Point. Bennett presented a case study in which one of the world’s largest telecommunication companies engaged Caliber Point for their Indian operation in a transformational outsourcing project to consolidate its contract workforce and drive business service excellence.
The session provided experiential insights and offered a framework for organisations to innovatively re-think their contract workforce and achieve radically improved business value through a single-partner alternative sourcing strategy.
Attendees were then offered a choice of two breakout sessions, either ‘Cloud Computing’ or ‘The Human Side of Outsourcing’.
In the former Alejandro Jimenez, Director of Outsourcing to the Private Sector of Fujitsu Technology Solutions and Fabio di Capua, Director of IST Corporate Infrastructure Services at Campofrio Food Group talked through a cloud related case study. The case study centred upon Campofrio Food Group (CFG) moving to the Unified ERP Program in order to standardise the application landscape across Europe (7 companies in 7 countries) in order to replace local ERP systems as much as possible.
‘The Human Side of Outsourcing’ session was presented by law firm DWF, namely Kirsty Rogers, (Partner and Head of the Employment and Pensions Practice Group) and Fiona Miller (Director of Employment and Pensions Practice Group) and focused particularly on TUPE transfers. In the session, DWF used role plays to outline a practical approach to the TUPE regulations for clients and business service providers, giving stellar advice on sidestepping the pitfalls of TUPE whilst staying on the right side of the law.
The presentations were followed by another set of simultaneous breakout sessions, this time focusing on ‘Innovation’ and ‘Offshoring’.
The ‘Innovation’ session focused on a case study discussing the work between IBM and Transport for London on the outsourced operations of the London Congestion Charge and Low Emission Zones and, in particular, the launch of the Congestion Charging Auto Pay service. Contrastingly, the ‘Offshoring’ consisted of two different sections. The first was hosted by 02, explaining how the business is repatriating a number of off-shored business processes and building a fully supported “Virtual Back Office,” using robotic technology. The second section was presented by John Barton, General Manager Europe at VanceInfo and focused on trends and tips when dealing with China. It provided a rare look at the strategic outsourcing partnership between a China-based IT services provider and its Western client, Microsoft.
After lunch, the initial sessions focussed upon the recently re-launched NOA Life Cycle Model: the step by step framework for outsourcing success, crafted from 25 years of experience.
Cagemini’s Ivar Sinka spoke in great detail of the opportunities that ‘Transition and Change’ brings, and the challenges it presents, particularly in decommissioning the outgoing system and ensuring service continuity. He compared changing your outsourcing arrangements to Haussmann’s Renovation of Paris in the mid-1800s, and the audience took warmly to this metaphor, asking many questions.
Over in room three meanwhile, Senior Solicitor Amanda Wright was talking through Standard Life’s processes for finding and conducting due diligence on potential suppliers, as the main thrust of the “Relationship Engagement” session.
One of the most deeply insightful presentations of the day came from Centrica, in the Relationship Management session. Mo Patel’s presentation detailed the concept of Outcome-based contract in a graphic manner rarely seen at conferences.
After a quick coffee, the next set of presentations offered a choice of three rooms featuring:
The BBC’s digital switchover, Sefton Metropolitan Borough Council’s Outsourcing journey with arvato or the evolution and subsequent mainstream adoption of Finance and Accounts Outsourcing session hosted by Infosys BPO.
The final session of the day featured Capgemini co-presenting with HMRC, about the joint project as systems service integrator, covering the complex governance procedures that go into making such a deal work.
Time for a beer! The bar opened, and delegates were encouraged to network their way around the museum, which showcases such prize exhibitions as Christian Bale’s Batman costume, full sized Darth Vader and Stormtroopers, the original Chitty Chitty Bang Bang and Thunderbird 4. After that there was a drinks and canapés reception with entertainment from a smooth jazz trio and a DJ playing sweet soulful sounds for a couple of hours, until most delegates headed over the road to watch the Euro 2012 semi-final together.
Event chaired by:
Martyn Hart, Chairman, NOA
Pre lunch speakers and topics included:
Ian Puddy, Gartner - The Anaylst Debate
Bennett Kumar,Caliber Point
Alejandro Jimenez, Fujitsu Technology Solutions - Cloud Computing
Kirsty Rogers and Fiona Miller, DWF - Human Side of Outsourcing
Nick Fairholme, Transport for London - Innovation
Wayne Butterfield, O2 - Offshoring
Post lunch speakers and topics included:
Amanda Wright, Standard Life - Relationship Engagement
Derek Parlour,National Rail Enquiries - Relationship Management
David Tick,Plan-Net - Strategic Leadership
Chris Taylor,Switchover Help Scheme - Telecommunications & Media
Margaret Rawding,Sefton Metropolitan Borough Council - Public Sector Outsourcing
Ian Cope,National Statistics - Public Sector Outsourcing
Prasanth Nair,Infosys BPO - Finance & Accounts Outsourcing
Richard Hawthorn,HM Revenue & Customs and Kevin Fowler,Cagemini - Service Integration
For the slides from the event please see the link below:
NOA_25th_-_Collated_Slides_-_Pre_Lunch.pdf
NOA_25th_-_Collated_Slides_-_Post_Lunch.pdf