We have a number of steering committees/special interest groups which meet regularly to address or promote specific issues or areas in outsourcing. Again, these are run by our members, though facilitated by the NOA Secretariat.
The purpose of our steering committees/special interest groups are to share ideas and best practice with peers, and where appropriate, to develop programmes and campaigns to present a united front for the industry. Our steering committees/special interest groups have deleoped best practice guides on Exit Management and Contact Centres and have additionally best practice guides being released this year.
Please see below for a list of our current steering committees and special interst groups:
Public Sector Special Interest Group
Chair: Paul Robb, NOA board member
Objectives: Following on from previous discussions, these meetings discuss and brainstorm “Strategic lessons for successful outsourcing and shared services in the public sector.”
Innovation Special Interest Group
Chair: Lee Ayling, NOA board member & KPMG
Objectives: Innovation steering committees aim to review and produce research, create an innovation framework and develop content for our annual innovation seminar.
HR and Talent Management Special Interest Group
Chair: Yvonne Williams, NOA board member
Objectives: These meetings continue to discuss the theme of skill mapping, the role of training and upskilling while creating an HRO best practice guide.
End Users Steering Committee
Chair: Heather Rodgers, NOA board member & Centrica and Lauren Tennant, NOA board member & National Trust
Objectives: This forum allows end users to speak about their outsourcing triumphs, failures and all round experiences. This steering committee has already produced a best practise guide to exit management which is available in the NOA members area of our website and is currently working on a best practice guide on governance.
Supplier Only Steering Committee
Chair: Tony Morgan, NOA board member & IBM
Objectives: This committee aims to obtain direct feedback from suppliers about what they want from the NOA, how the NOA can help them as a supplier of outsourcing services and what the NOA can do to help their clients.
Professional Services Steering Committee
Chair: Felicia Trewin, NOA board member & Deloitte
Objectives: This steering committee provides an interactive environment which allows professional services organisations the opportunity to give feedback directly to the NOA Board. Attendees can to contribute to the future strategy of the NOA and ensure the NOA continues to represent the needs of professional services organisations.
SME Steering Committee
Chair: Bharat Vagadia, NOA board member & Op2i
Objectives: This steering committee strives to understand key issues facing UK SME’s with respect to the use of and the supply of outsourcing services to SMEs and to seek and develop alliances with regional associations and engage with SMEs to promote best practice outsourcing as relevant to SME’s. Jointly, the steering committee will develop and distribute best practice guidelines for SME outsourcing.
Offshoring Special Interest Group
Chair: Michael Stock, NOA board member & First Coach and Debra Maxwell, NOA board member & arvato
Objectives: The NOA Offshoring Special Interest Group aims to share best practice in offshoring and help promote the message that Outsourcing Works. The Group will help shape the NOA agenda for offshoring and international work throughout 2012. Michael Stock, NOA Board Director for Offshoring, and Deborah Maxwell, NOA International Director, would like to welcome both end-users and suppliers to share their insights.
For our full events listing please click here.
If you are interested in becoming involved then please email Stephanie Hamilton at .(JavaScript must be enabled to view this email address)