We have a number of steering committees/special interest groups which meet regularly to address or promote specific issues or areas in outsourcing. Again, these are run by our members, though facilitated by the NOA Secretariat.
The purpose of our steering committees are to share ideas and best practice with peers, and where appropriate, to develop programmes and campaigns to present a united front for the industry.
Please see below for a list of our current steering committees:
Public Sector Steering Committee
Chair: Andy Ford, Home Office & Paul Robb, NOA board member & KPMG
Objectives: Following on from discussions in 2010, these meetings discuss and brainstorm “Strategic lessons for successful outsourcing and shared services in the public sector.”
Innovation Steering Committee
Chair: Lee Ayling, NOA board member & KPMG
Objectives: Innovation steering committees aim to review and produce research, create an innovation framework and develop content for our annual innovation seminar.
HR and Talent Management Steering Committee
Chair: Yvonne Williams, NOA board member
Objectives: These meetings continue to discuss the previous theme of skill mapping, the role of training and upskilling, with the intention of creating thought leadership on this topic through an HRO best practice guide.
End Users Steering Committee
Chair: Heather Rodgers, NOA board member
Objectives: This forum allows end users to speak about their outsourcing triumphs, failures and all round experiences. Recently this steering committee has produced a best practise guide to exit management which is available in the NOA members area of our website.
Supplier Only Steering Committee
Chair: Tony Morgan, NOA board member & IBM
Objectives: This committee aims to obtain direct feedback from suppliers about what they want from the NOA, how the NOA can help them as a supplier of outsourcing services and what the NOA can do to help their clients.
Contact Centre Steering Committee
Chair: Ria Barnabas, Recom Research & Martyn Hart, NOA chairman
Objectives: This steering committee continues its focus on the creation of best practice. the committee draws on the experiences of the group and aims to help others avoid the potential pitfalls when outsourcing their contact centre functions through the development of a best practice guide.
Financial Services Steering Committee
Chair: Steve Briggs, NOA board member & Co-operative Financial Services
Objectives: A “think-tank” of outsourcing professionals, this committee aims to discuss, develop and influence ways for the financial services sector to better manage outsourcing.
Professional Services Steering Committee
Chair: Felicia Trewin, NOA board member & Deloitte
Objectives: This steering committee provides an interactive environment which allows professional services organisations the opportunity to give feedback directly to the NOA Board. Attendees can to contribute to the future strategy of the NOA and ensure the NOA continues to represent the needs of professional services organisations.
For our full events listing please click here.
If you are interested in becoming involved then please email Stephanie Hamilton at .(JavaScript must be enabled to view this email address)