The Model of Successful Outsourcing
A contract isn’t just for the inking; it’s for the Lifecycle.
Up to 70% of outsourcing deals could deliver much greater results with just a few simple tweaks to the way the deal is conceived, contracted, managed and governed. Value leakage is one of the most serious issues in outsourcing today. Often this is due to poor handling of change. Yet change is inevitable – contracts are played out over years – change is the one thing that’s guaranteed.
The NOA Lifecycle Model is a design for outsourcing success. Studying it will help you make all the right decisions through all four stages of a contract: strategic leadership, relationship engagement, transition & change, relationship management. If you don’t follow the Lifecycle Model, you are leaving things to chance. Change is inevitable. Flexibility is king. Taking chances can prove expensive. Be a smarter outsourcer with the NOA Lifecycle Model.