• NOA & EOA Awards

NOA & EOA Awards

EOA Shortlist

The European Outsourcing Association (EOA) is delighted to announce the 2014 EOA Awards shortlist after a record number of entries. Winners will be announced at the upcoming ceremony in London (etc.venues - St Paul’s.) on the 10th July.

 

The EOA Awards now in its fifth year, recognises and celebrates the efforts of companies and individuals who have demonstrated best-practice in outsourcing.

 

The Awards bring the best and brightest of Europe's outsourcing industry together, featuring a range of suppliers, end-users and support service providers and affiliate organisations from the UK, Austria, France, Germany, the Netherlands, Belgium, Italy and Spain, to reward European outsourcing successes.

 

The CEO of the NOA, Kerry Hallard, said: “Once again the EOA Awards has seen a record-breaking year for submissions, featuring a host of best-practice examples from across the European outsourcing industry. I am delighted to see such variety and detail within this year’s entries, which goes to show the level of talent and professionalism that exists within our industry. All shortlisted applicants should be incredibly proud to have reached this stage, with the winners to be announced in London on 10th of July truly representing the best of the best.”

 

The EOA Awards is taking place on the same day as the NOA Symposium, for details please click here.

 

European BPO Contract of the Year

Conectys

eClerx Services Ltd – Exchange Traded Derivatives Operations Support

Hays Talent Solutions & Honeywell

Mindpearl & Weight Watchers

 

European IT Outsourcing Project of the Year

Deloitte

Easynet & Campofrio Food Group

HCL & AstraZeneca

HCL & UKAR Outsourcing Project Engagement

HML & Irish Mortgage Lenders

Intetics Co & Desk-Net GmbH

 

European Outsourcing Service Provider of the Year

60K

Luxoft

Mindpearl

Sitel

Sofica Group

Teleperformance

 

European Outsourcing Advisory of the Year

Avasant

Bird & Bird LLP

CMS

DLA Piper LLP

eClerx Services Ltd

Eversheds LLP

 

Offshoring Destination of the Year

Belarus

Bulgaria

Fiji

Portugal

Serbia

South Africa

Sri Lanka

 

Award for Corporate Social Responsibility

60k - Animal Rescue Sofia

SPi Global - SPi fir Visayas

Teleperformance - Citizen of the World (COTW) in EMEA

 

Award for Innovation in Pan-European Outsourcing

eClerx Services Ltd – ISDA CSA Document Risk Review

Geoban S.A – Disputes Service Centre

GFT

Teleperformance - CX Lab

 

Outsourcing Works – Award for Delivering Business Value in European Outsourcing

Conectys

Elix-IRR

ITC Infotech & Danske Bank

Sofica Group & iGate

Sitel & Flybe

Wipro BPO

Ziggo & TechMahindra

 

European Outsourcing Professional of the Year

Juan Crosby, Partner, CMS

Paul McDonald, Director of Strategic Accounts, Sykes Global Services

Pedro Lozano, EMEA Managing Director, Sitel

William Pattison, Chief Executive Officer, Mindpearl BPO

 

SUBMIT YOUR ENTRIES

The NOA organises three types of major award ceremonies each year;

These provide the perfect opportunity to recognise you, your colleagues, your team and your organisation amongst the elite of the outsourcing industry. 

 

Webinar on how to construct your submissions

Entries for our 2014 award ceremonies have started to open and with a combined 46 carefully crafted categories up for grabs, we thought it beneficial to host a one-off webinar at the beginning of 2014 to provide some insight into what the NOA and its judges are looking for.

The webinar covered the following areas:

Although the webinar has taken place, you can still view it by clicking here

You can also view the presentation slides separately by clicking here

 

Dates for your diaries

Event

Entries Open

Entries Close Shortlist Awards Ceremony

EOA Awards

Pan European ceremony for organisations across Europe

(200 + attendees)

3rd January 14th March - Now extended to 21st March- NOW CLOSED 14th April 10th July

NOA Outsourcing Professional Awards

UK ceremony for individuals in outsourcing

(200 + attendees)

3rd February 17th April - Now extended to 30th April 16th June 4th September

NOA Awards

UK ceremony for organisations in outsourcing

(400 + attendees)

3rd March 20th June 18th August 20th November

 

Entry Packs

Please click on the links below to download the relevant entry packs:

 

 

Previous Winners

NOA Awards - 24th October 2013

Park Plaza Riverbank, 18 Albert Embankment, London, SE1 7TJ 

The National Outsourcing Association Awards (NOAAs) took place on 24th October 2013 at the Park Plaza Riverbank Hotel in London. Celebrating a decade in existence, the NOAAs recognise best practice in outsourcing projects, and reward end-users, suppliers, advisors and destinations. The awards were presented by TV comedian and host, Ellie Taylor. After the presentations and speeches, the band rocked the stage, and the party continued well into the wee small hours.

 

National Outsourcing Association Director, Kerry Hallard said:

 “2013 is a monumental year for the NOAAs, as it was our 10th Anniversary last night, and yet again we saw a growing number of submissions – all of outstanding quality. The shortlist truly represents the best of the best in outsourcing, and I am extremely proud to see that so many organisations clearly value the positive association of participation. We’d like to congratulate all the winners, and thank all those that took part. Thanks also go to our sponsors; arvato, TCS, Xchanging, Infosys and Sitel, for supporting the event. Without them it would not be possible. “

 

Our finalists and winners

International Contract of the Year                                                

Astellas Pharma Europe Limited

eClerx Services Ltd. – Global Reference Data Operations - WINNER

Infosys BPO and Athene Annuity & Life Assurance Company

SoftServe Inc

                                                                                                                       

Offshoring Project of the Year

Aegis Limited

Mindpearl and Lebara Mobile

RR Donnelley – Prudential

Xchanging - WINNER

                                                                                                                       

Start-up/SME of the Year

Liberata – CapacityGRID

New Galexy - WINNER

                                                                                                                       

Offshoring Destination of the Year

Fiji

Serbia

Sri Lanka - WINNER

                                                                                                                       

Telecommunications, Utilities and High-Tech Outsourcing Project of the Year 

Infosys and BT – Unlocking field force potential project - WINNER

Optima – EE ‘Highlander’ migration project

Teleperformance – npower

Wipro BPO & BT – Improve Liquidity and Customer Experience

Wipro BPO & BT – Unlocking Cancelled orders Potential

                                                                                                                       

Public Sector Outsourcing Project of the Year

Capita – Swindon Borough Council

HMRC - WINNER

National Savings & Investments

Sitel – Equality Advisory Support Service (EASS)

Teleperformance – Skills Development Scotland

 

Financial Services Outsourcing Project of the Year

Capita Travel and Events – Santander

RESPONSE – Hiscox - WINNER

RR Donnelley –Prudential

                                                                                                                       

Best Contribution to the Reputation of Outsourcing

arvato UK & Ireland - WINNER

eClerx Services Ltd. – Terminal Reconciliation

Elix-IRR

                                                                                                                       

Award for Corporate Social Responsibility

Sofica-Group

SPi Global - WINNER

                                                                                                                       

BPO Contract of the Year

Firstsource – BSkyB - WINNER

Mindpearl and Lebara Mobile

Parseq – NSL Parking Payment Operation

Source – Solicitors Regulation Authority

Xchanging

                                                                                                                       

ITO Project of the Year

60K – BSkyB

HML

Legal & General – TCS - WINNER

Sitel & Toshiba UK

                                                                                                                       

Award for Innovation in Outsourcing                                          

Blue Prism

Capita Life & Pensions - WINNER

eClerx Services Ltd. – Payable Audits

Liberata – CapacityGRID

Sykes Global Services – Genworth Financial

Xchanging – "X-presso" mobile application

                                                                                                                       

Shared Service Centre of the Year

Liberata – CapacityGRID - WINNER

Specsavers

                                                                                                                       

Outsourcing Advisory of the Year

Avasant

CMS

Elix-IRR

Eversheds

Source - WINNER

                                                                                                                       

Outsourcing Contact Centre Provider of the Year

60K Ltd.

BSS

Mindpearl - WINNER

Parseq

Teleperformance

                                                                                                                       

Outsourcing Service Provider of the Year

arvato UK & Ireland

eClerx Services Ltd.

Firstsource - WINNER

Sitel

                                                                                                                       

Outsourcing End User of the Year

HMRC - WINNER

National Savings & Investments

Virgin Media

                                                                                                                       

Outsourcing Works - Award for Delivering Business Value

Capita Travel and Events – Santander

eClerx Services Ltd. – Global Online Store

eClerx Services Ltd. – Streamlining Billing and Brokerage Functions

HMRC

Liberata – CapacityGRID - WINNER

Sitel & Toshiba UK

SKS Business Services – Mandalay

 

People’s Choice Award – Contribution to Outsourcing

End User winner = Graham McKane, Previously VirginMedia

Supplier/support winner = William Pattison, Mindpearl

 

 

NOA’s Outsourcing Professional Awards - 4th July 2013

 

Outsourcing isn’t just about contracts, it’s about the people. In recognition of this, and the talents of the relationship managers, operations directors, CIOs, consultants, lawyers et al- the NOA has created a new set of awards.

 

Our inaugural event took place in July 2013 and the winners were:

 

Outsourcing Rising Star of the Year

End user = David Lewis - Marks and Spencer

Supplier = Victoria Kane – Conduit

 

Outsourcing Supplier Professional of the Year               

Mark Cleary – Conduit

 

Best Advisor of the Year                             

Juan Crosby – CMS

 

Award for Academic Achievement                     

Christopher Day – The Phoenix Group

 

Best Procurement Team                             

West Sussex County Council

 

Best Relationship Management Team

Zurich Insurance Group

 

Best IT Outsourcing Team                           

Xchanging

 

Best Finance & Accounts Outsourcing Team               

SKS Business Services

 

Best Outsourced Customer Service Team                 

60k – Thomas Cook

 

Best Business Process Outsourcing Team                 

SPi Global

 

Best Offshored Outsourcing Team

Aegis

 

Award for Skills Development Programme of the Year

arvato UK & Ireland

 

2012 Awards Supplement

Sponsorship

Enter the NOA Awards

Enter the NOA's Professional Awards

To view the winners and shortlisted entries from 2012, please read the Awards Supplement.

For further details on how to sponsor the ceremonies, please contact admin@noa.co.uk

Submissions for the 2013 NOA Awards are closed - but take a look at our entry pack so you can start planning what to enter in 2014! The 2014 NOA's Outsourcing Professional Awards are now open!

Request attendance

To register to any of the events as a member, please ensure you are logged into your account otherwise you may be asked to pay.

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