• NOA & EOA Awards

NOA & EOA Awards


The NOA organises three types of major award ceremonies each year;

These provide the perfect opportunity to recognise you, your colleagues, your team and your organisation amongst the elite of the outsourcing industry. 


Webinar on how to construct your submissions

Entries for our 2014 award ceremonies have started to open and with a combined 46 carefully crafted categories up for grabs, we thought it beneficial to host a one-off webinar at the beginning of 2014 to provide some insight into what the NOA and its judges are looking for.

The webinar covered the following areas:

Although the webinar has taken place, you can still view it by clicking here

You can also view the presentation slides separately by clicking here


Dates for your diaries


Entries Open

Entries Close Shortlist Awards Ceremony

EOA Awards

Pan European ceremony for organisations across Europe

(200 + attendees)

3rd January 14th March - Now extended to 21st March- NOW CLOSED 14th April 10th July

NOA Outsourcing Professional Awards

UK ceremony for individuals in outsourcing

(200 + attendees)

3rd February 17th April - Now extended to 30th April 16th June 4th September

NOA Awards

UK ceremony for organisations in outsourcing

(400 + attendees)

3rd March 20th June 18th August 20th November


Entry Packs

Please click on the links below to download the relevant entry packs:


Previous Winners

NOA Awards - 24th October 2013

Park Plaza Riverbank, 18 Albert Embankment, London, SE1 7TJ 

The National Outsourcing Association Awards (NOAAs) took place on 24th October 2013 at the Park Plaza Riverbank Hotel in London. Celebrating a decade in existence, the NOAAs recognise best practice in outsourcing projects, and reward end-users, suppliers, advisors and destinations. The awards were presented by TV comedian and host, Ellie Taylor. After the presentations and speeches, the band rocked the stage, and the party continued well into the wee small hours.


National Outsourcing Association Director, Kerry Hallard said:

 “2013 is a monumental year for the NOAAs, as it was our 10th Anniversary last night, and yet again we saw a growing number of submissions – all of outstanding quality. The shortlist truly represents the best of the best in outsourcing, and I am extremely proud to see that so many organisations clearly value the positive association of participation. We’d like to congratulate all the winners, and thank all those that took part. Thanks also go to our sponsors; arvato, TCS, Xchanging, Infosys and Sitel, for supporting the event. Without them it would not be possible. “


Our finalists and winners

International Contract of the Year                                                

Astellas Pharma Europe Limited

eClerx Services Ltd. – Global Reference Data Operations - WINNER

Infosys BPO and Athene Annuity & Life Assurance Company

SoftServe Inc


Offshoring Project of the Year

Aegis Limited

Mindpearl and Lebara Mobile

RR Donnelley – Prudential

Xchanging - WINNER


Start-up/SME of the Year

Liberata – CapacityGRID

New Galexy - WINNER


Offshoring Destination of the Year



Sri Lanka - WINNER


Telecommunications, Utilities and High-Tech Outsourcing Project of the Year 

Infosys and BT – Unlocking field force potential project - WINNER

Optima – EE ‘Highlander’ migration project

Teleperformance – npower

Wipro BPO & BT – Improve Liquidity and Customer Experience

Wipro BPO & BT – Unlocking Cancelled orders Potential


Public Sector Outsourcing Project of the Year

Capita – Swindon Borough Council


National Savings & Investments

Sitel – Equality Advisory Support Service (EASS)

Teleperformance – Skills Development Scotland


Financial Services Outsourcing Project of the Year

Capita Travel and Events – Santander


RR Donnelley –Prudential


Best Contribution to the Reputation of Outsourcing

arvato UK & Ireland - WINNER

eClerx Services Ltd. – Terminal Reconciliation



Award for Corporate Social Responsibility


SPi Global - WINNER


BPO Contract of the Year

Firstsource – BSkyB - WINNER

Mindpearl and Lebara Mobile

Parseq – NSL Parking Payment Operation

Source – Solicitors Regulation Authority



ITO Project of the Year

60K – BSkyB


Legal & General – TCS - WINNER

Sitel & Toshiba UK


Award for Innovation in Outsourcing                                          

Blue Prism

Capita Life & Pensions - WINNER

eClerx Services Ltd. – Payable Audits

Liberata – CapacityGRID

Sykes Global Services – Genworth Financial

Xchanging – "X-presso" mobile application


Shared Service Centre of the Year

Liberata – CapacityGRID - WINNER



Outsourcing Advisory of the Year





Source - WINNER


Outsourcing Contact Centre Provider of the Year

60K Ltd.


Mindpearl - WINNER




Outsourcing Service Provider of the Year

arvato UK & Ireland

eClerx Services Ltd.

Firstsource - WINNER



Outsourcing End User of the Year


National Savings & Investments

Virgin Media


Outsourcing Works - Award for Delivering Business Value

Capita Travel and Events – Santander

eClerx Services Ltd. – Global Online Store

eClerx Services Ltd. – Streamlining Billing and Brokerage Functions


Liberata – CapacityGRID - WINNER

Sitel & Toshiba UK

SKS Business Services – Mandalay


People’s Choice Award – Contribution to Outsourcing

End User winner = Graham McKane, Previously VirginMedia

Supplier/support winner = William Pattison, Mindpearl



NOA’s Outsourcing Professional Awards - 4th July 2013


Outsourcing isn’t just about contracts, it’s about the people. In recognition of this, and the talents of the relationship managers, operations directors, CIOs, consultants, lawyers et al- the NOA has created a new set of awards.


Our inaugural event took place in July 2013 and the winners were:


Outsourcing Rising Star of the Year

End user = David Lewis - Marks and Spencer

Supplier = Victoria Kane – Conduit


Outsourcing Supplier Professional of the Year               

Mark Cleary – Conduit


Best Advisor of the Year                             

Juan Crosby – CMS


Award for Academic Achievement                     

Christopher Day – The Phoenix Group


Best Procurement Team                             

West Sussex County Council


Best Relationship Management Team

Zurich Insurance Group


Best IT Outsourcing Team                           



Best Finance & Accounts Outsourcing Team               

SKS Business Services


Best Outsourced Customer Service Team                 

60k – Thomas Cook


Best Business Process Outsourcing Team                 

SPi Global


Best Offshored Outsourcing Team



Award for Skills Development Programme of the Year

arvato UK & Ireland


2012 Awards Supplement


Enter the NOA Awards

Enter the NOA's Professional Awards

To view the winners and shortlisted entries from 2012, please read the Awards Supplement.

For further details on how to sponsor the ceremonies, please contact admin@noa.co.uk

Submissions for the 2013 NOA Awards are closed - but take a look at our entry pack so you can start planning what to enter in 2014! The 2014 NOA's Outsourcing Professional Awards are now open!

Request attendance

To register to any of the events as a member, please ensure you are logged into your account otherwise you may be asked to pay.

Related downloads

2014 NOA Awards - Entry PackRead more
NOA Symposium & EOA Awards Sponsorship Pack You need to be a member to view this document. Please log in above or click here to join

Overview of sponsorship packages available at the NOA Symposium and EOA Awards

2014 NOA Outsourcing Professional Awards - Entry Pack

View all the available categories and criteria for the NOA Outsourcing Professional Awards

Read more
2014 EOA Awards Entry Pack

Entry pack for the 2014 EOA Awards

Read more
Award for Contribution to Outsourcing - ShortlistRead more
NOA's Outsourcing Professional Awards - Entry Pack

Enter the brand new NOA's Outsourcing Professional Awards

Read more
NOA Awards - Entry Pack

View the NOA Award categories and entry criteria...

Read more